Days Inn by Wyndham Statesville

Had to travel here for a family emergency. Hotel room was okay. It could have been cleaned better.

I am from Greensboro and was asked by a friend for some help. The situation was her parents house burnt down while they were on vacation and the parents have been living out of a broke down car they own. I offered my help. I booked a new night stay on Trip.com for Days Inn by Wyndham in Statesville. On Trip.com I made sure of a free cancellation. Trip.com did not specify when the free cancellation was valid. Because of the situation it was after one in the morning I booked the one night stay for my friends parents. Upon arrival the hotel declined us because the booking time was for Wednesday, May 4th. It was 2am on Wednesday May 4th at this time. I asked if I could rebook and the gentleman working the window slapped a paper against it and said "read". The paper had a section circled saying there is a $200 accomodations fee. I asked about cancelling since that, "was listed as an option". They declined being able to and told me to call customer service. I paid nearly $80 for a room that cannot be stayed at and now the parents are still homeless in a broken down car. I spoke with customer service they said they'd try either to reimburse me and around 5am I received an email explaining how they tried everything but the Inn would not comply or pay me back. I offered to rebook for the night I was there as long as I was reimbursed for the night they did not stay. So with I high recommend staying away from this Inn I was served with disrespect and I honestly want to say we were discriminated against. The man working at the Inn window for checking In tried to refuse allowing me to check in because"I looked young" I handed him my driver's license and he finally started to listen. But his actions were frankly rude. He turned his back to me while speaking about 80% of the conversation and told us we were not staying there without paying an accomodation fee. Even if I wanted to book that night I'd need to pay $200 just for entering. So, sorry I'm writing a negative review but I am $80 short now because of a Inn at Statesville refusing to allow a family which home burnt down to stay the night for one night which I remind you is paid. I am highly disappointed and will never return to this Inn, the service was awful.

Check in clerk was unfriendly. Room was fine, but could use upgrading, especially the carpet and bathroom.

Given a room that someone was using already. The second room was upstairs all the way at the end. The steps had cigarette butts that had been there for awhile. Turned the sink on and rusty water came out. Otherwise, the mattress was good, sheets and towels were clean. Heat worked well and TV was new.

The door doesn’t close on the room. The carpet is blood stained. ********** outside on the property

Physical buildings were not what was pictured on the website. Hard to find, google directions called place Sleep Inn. could have been cleaner, advertised breakfast, granola bar and coffee not breakfast

I was in the area and needed a one night stay close to my destination. I chose Days Inn because of the price. As with any low cost hotel, the smell was of a stale basement. The carpet was ripped and torn, and the bathroom door did not fit the door frame. There was a huge gap. Most hotels I stay in offer shampoo, conditioner, soap, and coffee with a coffee pot. This had soap, but none of the other things.I did have a mini fridge, but the legs were broken, so it sat on the floor making the door of it almost impossible to open. The TV was really small. That didn't bother me, as I did not watch it anyway. The receptionist was super friendly and the room was on the end in the back of the building so it was quiet. I would not stay there again due to the fact it was really outdated and the temperature could not be regulated. I also prefer a bathroom with privacy.

property is in a very rundown area of the town. The outside of the building also looks rundown. I guess you get what you pay.

When we entered the room, both the shower and the toilet were dirty. I went to the night attendant, a decent and polite man, and asked to change the room. He was doing it, then a woman came by and he conferred with her about the room change. The woman was really obnoxious, she demanded my wife to come out of the room -for which I had to come back to the room- before she could enter the room because she had to enter the room. Nevertheless, they only had smokers' rooms, and if they changed to the room for a two-bedroom I had to pay a difference with respect to my reservation,. I decided the lady was a bully and decided to cancel the reservation and look around for another hotel. The facility is in a very deteriorated state. Most rooms are empty and without any kind of furniture. I will never return to that place.