ผผู้เข้าพักWonderful Stay, Language Barrier Concern
My recent stay at Fu’an hotel was wonderful overall, with just one minor concern regarding a language barrier. From the moment I arrived, I was greeted warmly by the staff, and the hospitality throughout my stay was exceptional.
The hotel itself exceeded my expectations in terms of cleanliness, amenities, and comfort. The room was spacious and well-appointed, providing a comfortable retreat after a long day of exploring.
However, one challenge I encountered was a slight language barrier with some of the staff members. While most were proficient in English, there were a few instances where communication became a bit challenging. Despite this, the staff made genuine efforts to assist me and ensure my needs were met to the best of their ability.
Despite this minor inconvenience, I would still highly recommend Fu’an hotel to others, as the overall experience was outstanding. With its excellent amenities, convenient location, and attentive staff, it offers a fantastic stay experience.
ผผู้เข้าพักSpacious and clean room. Love how they have fruit platters. A bit disappointed with the service tho. I have high standards with this hotel as I have been to this hotel several times. I love this hotel. There used to be a bellboy to open the car door and help me with my luggage. This time none. Didnt see anyone helping me during the 4 days i stayed. They dont serve tea to guests anymore. All these services were something that I like about this hotel. Now they dont have it. it was disappointing, but I guess i had to accept it since they changed the way they served the guests. Wifi is very unstable. Affecting my work greatly. Aside from that, all remain good.
SSugaryblueHad a comfortable stay at this hotel! It is well situated at a convenient location with a 15mins stroll to the nearby mall. Facilities were well equipped, room was clean and breakfast was ample. It was sweet that they served fruit plate and dessert to my room during the evening. They have their own huge spa centre around the corner, though I only discovered it at the end of my sta. At the same time, the individually operated massage place at the hotel lobby was just as convenient. Highly recommended if you are staying in Shishi!
ผผู้เข้าพักThe hotel is very new, clean and very well renovated. The only downside is that it’s not close to any shopping or tourist attractions, which is perfect if you want a peaceful mind to just relax.
Was upgraded to a lake view room. The room is very clean and bed is comfy. Highly recommended.
ผผู้เข้าพักThat sounds incredibly frustrating! It’s understandable that I am disappointing, especially after booking a non-smoking room and expecting a comfortable stay. The smoke issue through the air-conditioning must be unbearable, and the excessive noise from neighboring rooms is definitely disruptive when I am trying to rest.
I’d recommend speaking with the hotel reception immediately. I firmly request a room change, highlighting that my booking was for a non-smoking room and that the current conditions are affecting my comfort.
For the noise issue, bringing it to their attention may encourage them to remind guests to keep their volume down. Hotels typically have quiet hours, so they should address disturbances that affect other guests' experience.
If the hotel does not resolve the issue, you might consider leaving a review or escalating it to management. Hopefully, they can fix the situation soon.