VVictor RUWe had a lovely stay at Sea Cliff Hotel for May 1st break.
This is what I liked:
- buying ship ticket for May holiday was mission impossible, starting with Tickets App not accepting foreign passports. Hotel helped me with arranging the tickets both ways, even after there were no tickets online (sold out in 20 min)
- they arranged a pick us up on arrival and brought us back to the pier on departure
- hotel has an excellent sea view location, very silent and sea centric rooms, same for restaurant
- everything is modern, I specifically liked ability to share Apple screens on TV in the room, great way to review photos and watch own movies in the evening
- good breakfast 8 to 9AM, you can come 8:45 and enjoy a late breakfast as well; we also had late lunch in hotel restaurant on arrival, great food, great to seat outside, flexible working hours (not closed 14-17!), actually I liked their meals more than what we had on the main beach top restaurant, finally reception can brew you a coffee though bit hot
- there is 20 min walk from the hotel for a great bay and coffee place to watch sunset, excellent experience and no need to wake up early
- hotel was always online on WeChat to address any issues or questions, including how to organize a day, fantastic services!
- hotel has own beach area, looks like good to swim, I will consider for summer, water is clean on the island, and this is just couple of hours from Shanghai
- small drawback: fishing boats pass by from early morning, this may disturb your morning sleep ;)
- other thing the bed is a bit too hard for my back, but where did you see soft beds in China?
Overall: highly recommended!
ผผู้เข้าพักAbsolutely unacceptable experience. This was one of the most disappointing hotel experiences I’ve ever encountered.
We were never been told that the air-conditioning would be turned off during the night. Because of this decision, two of my family members overheated and their faces turned red, and eventually everyone in the room developed a fever.
When we went to the counter to ask for help, we were told that the hotel shuts off the aircond because “most customers prefer a 养生 environment.” This excuse is completely unacceptable. If some guests want warmer temperatures, they can adjust it on their own. Turning off the air-conditioning for all guests is irresponsible.
Instead of solving the issue, the staff pushed blame around, avoided accountability, and finally offered us a fan as a “solution” , after we had already paid full price for a room that should have proper cooling. Only when I finally raised my voice and demanded to speak to the manager ,they decide to turn the aircond back on. What’s the point of staying here If guests have to fight just to get normal air-conditioning, what kind of hotel is this? This whole experience completely ruined my trip.
The front desk service was equally disappointing. They were unfriendly, unresponsive, and dismissive. They ignored us while chatting among themselves and only responded when I raised my voice. This behaviour falls far below professional standards.
I have stayed in many hotels, and I have never experienced such unprofessional and irresponsible service. I do not recommend this hotel.
CCN.TorlageLovely location, we stayed in a room with a Seaview. The view from the balcony was truly beautiful, we ate at the Westin (they offer a breakfast and dinner buffet), they also have a vegetarian restaurant behind the main restaurant area. Definitely recommend this option for meals, the quality is great and the buffet is from 530pm - 9pm. Access buffet tickets through scanning the code, don’t let people trick you into buying tickets at higher prices, ask for the QR code/ mini program to buy meal vouchers. We were tricked into buying meal vouchers through the hotel as we arrived for a slightly higher price. Then soon learnt that you can buy them for cheaper on their mini program! Beach access - locals need to show ID and pay 10rmb. Although we had mostly cloudy days, the environment is very comfortable and the food from the Westin was delicious.