"We live in Key West and come to Miami every 2-3 months. We have stay at this hotel, the Fontainebleau, or one of the 2 Kimptons for 5 years and always had a great experience at this hotel until this trip. It started at check in The guy at the desk “Carlos” was rude from the beginning. He was a smart aleck about everything. It was my wife’s birthday trip and it was definitely not the way we wanted to start it. Our room was hot and we didn’t have enough towels. We had dinner reservations and were going to see Andrea Bocelli. When we got back the room was still hot but we were exhausted from the day so we went to sleep. At 6:0am it was so hot it woke us up. My wife went to the front desk and a very nice Eloisa was there and helped my wife and they sent someone to look at it after 5 minutes it was working. I asked what was wrong and he said “it had a bubble in it” but acted like he couldn’t speak any more English. The thermostat was on cool and set 60° but the room never got below 74° at 6:00am. When my wife went to ask for a Double Tree Cookie she was told they were no longer a double tree hotel. This is one of the main reasons we stayed there and it has definitely changed. When we got there The Miami Dolphins were playing in Miami and every TV in the awesome bar area was off and I asked “Carlos” if they could turn the game on and was told it was under renovation but there was no sign of construction and if it was it had nothing to do with the tvs in the lobby. The entire vibe here is not what it was the last time we stayed here. This is a great location and one of the only hotels that still has a hot tub “but it only works half of the time”. He was also a **** about the pool towel card policy and said if I didn’t return the nasty reused card I would be charged $25 per card just to get a towel by the pool. If you do decide to stay there and there is a 20 something Spanish guy at the desk come back later for the sake of your peace on vacation."
Ccm2024As people who travel regularly, we place a lot of emphasis on other reviews when booking. I was rather concerned reading previous reviews of this property, but having stayed at multiple other Ritz Carlton’s (Singapore, Koh Samui, Dalllas, Melbourne etc) we hoped the brand would live up to expectations and great experiences at other properties. IT DID NOT!
Strongly suggest avoiding this property at all costs. Look at the low ranked reviews, they all make sense to me after staying.
This property has us questioning if we would ever stay with this brand again. Amazing isn’t it, how one property can tarnish a brands reputation.
We have been overcharged after checkout after settling the bill when leaving (unresolved at this point but will get to that later).
The first room we checked into had air conditioning so loud you could not hear the TV. It was also dirty with marks and dust/grime on every surface and excess dog hair on the floor. I went to the front desk and the best they could do was “send someone up to check the A/C. The property was practically empty. This was not good enough!
I was fortunate enough to speak with the GM who remedied the room situation immediately. We then dealt with Daniel (who was on loan from Santa Barbara Ritz Carlton) he was a great reflection on the brand. He upgraded us, which was appreciated but not expected, just a room with a reasonable a/c would have been fine.
Rooms are very average, worn and not clean. Linen was stained, towels so old some had tears and holes in them.
The majority of the staff seemed like they would rather be anywhere else than at the Ritz Carlton South, can’t say I blame them but really let the place down.
When dining they would bring the bill before we had finished dining over and over, at times even advising their break was about to start so needed to provide bill, how about you get another staff member to do this…
Upon checkout I paid with an alternate card than I used for the security deposit (to avoid international transaction fees). I settled the bill of approx $450usd and away we went.
A few days later, a charge of $390usd (approx) appears on my original card used for security deposit (along with an international transaction fee). This charge is absolute rubbish and was not warranted, everything was settled and paid on check out.
I rang and rang and rang all day to the hotel and the phone was never answered. Finally I had to call and international call centre where the wind noise in the background was so loud I could hardly hear. I was then told the extra was for bar charges (not ours!) we had one whisky and a coke at the bar which was on my bill at checkout. I was then told they would try to contact hotel and hopefully in up to 2 weeks they would respond to the call centre, and sometime after to me. This from Ritz Carlton? Disgraceful.
We then got lucky and got the US call centre. This was much more helpful and the agent advised the hotel would call back the same day. Still no call back from Hotel, no explanation of why my card was charged… no invoice, no receipts.
Now I need to go through the process of disputing the transaction with my bank. Really?
The old saying one bad apple spoils the cart, couldn’t be more true of the Ritz Carlton South Beach. There were many other disappointing things that happened during the stay that isn’t even worth going into. Such an epic disappointment from this brand.
I am hoping this property reaches out as promised but it holding my breath.
Do better Ritz Carlton South Beach!
Not wanting to end on such a sour note. Daniel (from RC Santa Barbara) was a standout for guest service as was Noela at the Valet, both embody what guest expect from RC.
โรงแรมใน South Beach, ไมอามีบีช 100% ของนักท่องเที่ยวเลือกพื้นที่นี้
ราคาต่อคืนเริ่มต้น:MYR 1,987
8.8/10
ดีมาก
ผผู้เข้าพักService at the pool took long (ordered a beer bucket, so no mixing)! Refreshment lounge keys did not work, had to walk through all the hotel buildings again. Elevator in Tresor tower took forever since two were out of service, late check out was obly granted after asking personally at the reception but denied when calling guest services (20Minutes in line)!
Prive and reputation did not match the expectation
ผผู้เข้าพักIf you want a tropical feel for your stay on Miami Beach… this is it! Located directly on the beach with the old Miami Art Deco vibe; it’s close enough to all of the “ Action” still far enough Removed From all of the craziness and noise
VVERAEl desayuno es muy básico jugo de naranja, café y pan cobran los huevos por 10 usd / tampoco hay parqueadero, las instalaciones están muy bien y la ubicación excelente
ผผู้เข้าพักHabitación que cumple sin lujos. La atención del personal fue correcta. La ubicación es buena y tranquila por las noches. Tiene parada de trolley en ambas esquina (collins y la indian creek) que te permite moverte por toda la isla gratis. A poco menos de 10 cuadras hay un super grande (publix). A la vuelta tiene un starbucks. Respecto al servicio de resort de playa no lo respetaron. Durante la mitad de la estadía nos dijeron que ya no estaba más disponible, lo cual carece de sentido porque es un servicio contratado que dependía de un hotel que se encuentra a 8 vueltas y está dentro del grupo hotelero. Así lo indica su página web y en las condiciones pactadas por la app. El desayuno es otra cosa a mejorar... daban siempre lo mismo y con pocas opciones saludables (huevos revueltos, salchichas, jamón, papas dorados, pan, mandarina o naranja). En síntesis, es un hotel accesible con buena ubicación pero que no respeta los servicios que ofrece y con un desayuno bastante pobre.
ผผู้เข้าพักPlace was very nice. Great view. If I had to point out some things. There are some drywall repairs that need attention. Few wobbly pieces of furniture. Bathroom faucet is a bit loose. I’d say invest some time on the aesthetics possibly get a better bang for your buck . Other than that . It was great. Those are my thoughts as I do home repairs for a living. Thank you for the experience and giving us the pleasure to stay at your home.