"We live in Key West and come to Miami every 2-3 months. We have stay at this hotel, the Fontainebleau, or one of the 2 Kimptons for 5 years and always had a great experience at this hotel until this trip. It started at check in The guy at the desk “Carlos” was rude from the beginning. He was a smart aleck about everything. It was my wife’s birthday trip and it was definitely not the way we wanted to start it. Our room was hot and we didn’t have enough towels. We had dinner reservations and were going to see Andrea Bocelli. When we got back the room was still hot but we were exhausted from the day so we went to sleep. At 6:0am it was so hot it woke us up. My wife went to the front desk and a very nice Eloisa was there and helped my wife and they sent someone to look at it after 5 minutes it was working. I asked what was wrong and he said “it had a bubble in it” but acted like he couldn’t speak any more English. The thermostat was on cool and set 60° but the room never got below 74° at 6:00am. When my wife went to ask for a Double Tree Cookie she was told they were no longer a double tree hotel. This is one of the main reasons we stayed there and it has definitely changed. When we got there The Miami Dolphins were playing in Miami and every TV in the awesome bar area was off and I asked “Carlos” if they could turn the game on and was told it was under renovation but there was no sign of construction and if it was it had nothing to do with the tvs in the lobby. The entire vibe here is not what it was the last time we stayed here. This is a great location and one of the only hotels that still has a hot tub “but it only works half of the time”. He was also a **** about the pool towel card policy and said if I didn’t return the nasty reused card I would be charged $25 per card just to get a towel by the pool. If you do decide to stay there and there is a 20 something Spanish guy at the desk come back later for the sake of your peace on vacation."
DDeehanSuperb facilities and location. Rooms exceptional and housekeeping staff great! A workforce (and teams) of two halves - some friendly and helpful, others rude and dismissive of guests - equally felt as if some staff were working harder than others and a lot of ‘standing around’ by the work shy crew members pretending to be busy doing very little. Could be an amazing experience if service (and staff training) was consistent.
โรงแรมใน South Beach, ไมอามีบีช 100% ของนักท่องเที่ยวเลือกพื้นที่นี้
ราคาต่อคืนเริ่มต้น:SAR 540
8.5/10
ดีมาก
ผผู้เข้าพักThe ice maker on our floor did not work, we stayed 3 nights, I let housekeeping know, the ice maker was never repaired, the refrigerator in our room did not work. The bottled water provided in the room was. a $12 charge, parking was $75 a night. We had 2 margaritas at the beach $76. I don’t have a problem paying for extras but I felt the charges were excessive. The hotel room was very basic, not impressed.
I will choose a different hotel on any return trips to Miami Brach
ผผู้เข้าพักHabitación que cumple sin lujos. La atención del personal fue correcta. La ubicación es buena y tranquila por las noches. Tiene parada de trolley en ambas esquina (collins y la indian creek) que te permite moverte por toda la isla gratis. A poco menos de 10 cuadras hay un super grande (publix). A la vuelta tiene un starbucks. Respecto al servicio de resort de playa no lo respetaron. Durante la mitad de la estadía nos dijeron que ya no estaba más disponible, lo cual carece de sentido porque es un servicio contratado que dependía de un hotel que se encuentra a 8 vueltas y está dentro del grupo hotelero. Así lo indica su página web y en las condiciones pactadas por la app. El desayuno es otra cosa a mejorar... daban siempre lo mismo y con pocas opciones saludables (huevos revueltos, salchichas, jamón, papas dorados, pan, mandarina o naranja). En síntesis, es un hotel accesible con buena ubicación pero que no respeta los servicios que ofrece y con un desayuno bastante pobre.
ผผู้เข้าพักPlace was very nice. Great view. If I had to point out some things. There are some drywall repairs that need attention. Few wobbly pieces of furniture. Bathroom faucet is a bit loose. I’d say invest some time on the aesthetics possibly get a better bang for your buck . Other than that . It was great. Those are my thoughts as I do home repairs for a living. Thank you for the experience and giving us the pleasure to stay at your home.