โรงแรมใกล้สถานีเมโทรมลาดอสต์ 3

The Junior Suite was wonderful, essentially a studio apartment with a well-equipped kitchen and dining area, large windows, a private balcony seating area and extensive shelf space. The bathroom was very modern with a very nice tall shower. The beds were very comfortable and the room was large, with a couch. Definitely a great place for both short and long stays. There were a few small inconveniences in the room, but nothing that affected our stay (water seemed to leak over the door of the shower onto the shower mat; toilet seat was very stiff and loud to open/close; closets were very wide but oddly short to accommodate extra drawers, so too small to hang dresses in full length; the automatic lighting inside the closets did not turn off correctly; and our key card stopped working in the middle of our stay and had to be fixed at the reception). The hotel is very close to a tram stop, so it's easy to get into the city center, and it's also very close to the Cultural Center. It is a bit more of a trek to walk into the city, but still possible in 20 minutes or so. The hotel is located on a small street off the main road and the sidewalk leading up to it is very narrow and in disrepair. You would not guess that the inside of the hotel is so sleek and modern based on the older surrounding area.

The hotel overall is ok, clean and spacious . The night driver shuttle service guy who picked us up on 30 April is great. Very caring , called us to ensure we reach the airport. However this stay take the crown of the worst receptionist award . The lady is dark skin, with curly hair tied up hair and was on duty on 1 May between 8.30-9.40 am. We booked the shuttle service at 8.30 am but since we will be running late we called reception to cancel the booking. Her reply was it cannot be cancelled you need to take a taxi to airport. When we reached the reception at 8.55 am and asked again where is airport shuffle she said in a stern voice without any smile you must book via QRcode. we decided to wait at the main entrance for shuttle which did not show up. I went back to reception at 9.05 am and ask why did i missed the bus even though I was there at 8.55 am and she replied with a straight face it left at 9 am . I decided to book the shuttle bus via QR code at 9.30 am and waited at the main door. At 9.28 am there was no sign of bus, I went back to reception and she said wait for a few minutes. At 9.35 am , she was on the phone chatting but i saw 2 hotel guests going up the bus with their luggage on the side door(not main door) . I run to round up 4 other hotel guests to inform them the pick up is at side door and we quickly went up the bus. We found out that the receptionist told them to wait at the main entrance instead of the side entrance. so in the end we waited since 8.55 am till 9.35 am and missed the 9am shuttle bus and almost missed the 9.30am bus due to an extremely unhelpful receptionist who should not be in that role of hospitality if she feels that every query posed to her is a chore. Management of the office please review your service quality standards. This attitude is simply not acceptable and it is not a cheap hotel.

Hotel was nice, glad that I’ve found it online, it’s hard to find a good hotel to book online due to tons of negative feedbacks, but this one has a great feedback so I booked it. And it did not disappoint me. Hotel is clean with good fragrance that you can smell the moment that you’ll enter the lobby / reception. Service is great, friendly and accommodating staff. The room is spacious, seems like a 4 star room for me. They serve breakfast, with tons of seats where you can relax after check in while waiting for your next trip or flight. I forgot my bag in their lounge area / lobby before I went to their restaurant to take coffee. Then was in a hurry to go to the car service I booked outside when it was already time to go to the bus station going to Romania. After arriving at the bus station, I noticed that my bag is not in my possession, when I was about to get my other phone. Because I have other luggages to carry and was in hurry. I was worried sick that it will be lost, my bag, glad that it was there. The staff handed it over, they kept it, and nothing was missing. After getting it, I got an email from the booking app where I booked the hotel, telling me that Amar Design Hotel contacted them saying that I left my bag at the hotel. And they were asking for my contact number to reach me, they were to kind to do that right immediately. But I already got the bag. Still thankful and grateful to their staff. I would definitely check in here again when I get back to Sofia, and will recommend it to friends who are traveling here. Thank you. It was a nice stay, and their service made it even great!

Typowy 4* hotel. Niedaleko piechotą do centrum ok. 15 minut. Pokoje ciasne. Można otwierać okna. Czysto. Codziennie sprzątane. Beznadziejne śniadania. Wręcz lodowata jajecznica i jajka sadzone. Fatalna kawa z dodatkiem mleka w proszku. Na parterze ******, które wieczorową porą przyciąga szemrane typy. Bardzo drogi parking 25 euro za dobę.

Very Disappointing Service – Not Worth the Price I recently stayed at Hotel COOP Sofia and had an unpleasant experience with one of the receptionists, Mariana. When I called the reception to request some ice for my room, she informed me ,in a rather rude tone ! That the hotel does not deliver ice to rooms and that I had to come downstairs to collect it myself. As I tried to explain that I had received ice in my room the previous evening, she abruptly hung up the phone. When I went down to the lobby to clarify the situation, I told her that her behavior was unacceptable and that an apology would be appropriate. Instead of apologizing, she claimed she was “too busy” and that there were “too many guests,” although the lobby was completely empty at the time. She then asked, again in a dismissive way, whether I still wanted the ice. I requested to speak with her supervisor, but she pretended not to understand what I meant. Eventually, she brought me a small amount of ice in a paper cup. Only after I insisted did she return with an ice bucket and tongs. This level of service is far below what one would expect from a four starts hotel of this category. The experience left a very negative impression, and I will certainly not stay here again. Aside from this, the hotel’s facilities are average at best and do not justify the price. The only real advantage is the availability of parking, which also comes with an additional charge of €12 per day.

Hotel is perfectly located in center Sofia, service is good but not as attentional as what I’m used from Intercontinental… you would expect exceptional attention service from the hotel. (Told them it was my birthday for example and not even a happy birthday) Rooms are very spacious, spa and gym very nice and the Adore restaurant has very good food.

ที่พักระดับ 5 ดาวที่ดีที่สุดในโซเฟีย .ห้องพักกว้างขวางด้วยการออกแบบร่วมสมัยและมินิมอล แต่ยังคงใช้งานได้จริงมาก มีแม้กระทั่งแบ่งระหว่างห้องน้ํากับส่วนที่เหลือของห้อง ดังนั้นจึงรู้สึกเหมือนอยู่ในห้องจูเนียร์สวีทแทน .สิ่งอํานวยความสะดวกน่าทึ่ง สระว่ายน้ําในร่มที่ดีที่สุดที่ฉันเคยไป มันถูกติดตั้งด้วยเทคโนโลยีน้ําทั้งหมดซึ่งมีตัวเลือกการนวดมากมาย นอกจากนี้ยังมีห้องซาวน่า 2 ประเภท ห้องเกลือ ห้องอบไอน้ํา และแม้แต่ท่อน้ําแข็งที่เต็มไปด้วยน้ําแข็ง .อาหารที่ร้านอาหารของโรงแรมนั้นยอดเยี่ยมมาก .บริการดีมากเพราะฉันหงุดหงิดและหงุดหงิดมากเพราะรหัส QR และระบบสั่งทีวีเสียและโทรไปร้านอาหารซ้ําแล้วซ้ําอีกไม่มีใครมารับ เลยลงไปคุยกับดารีอา คนที่ฟังความกังวลของฉันและพาฉันไปที่ร้านอาหารเป็นการส่วนตัวเพื่อที่ฉันจะได้สั่งอะไรจากเมนูร้านอาหารที่อยากเอากลับไปที่ห้องจริงๆ ซึ่งไม่ควรทํา ไดอาน่าจากห้องอาหารในห้องอาหารยังมาส่งอาหารให้ฉันซึ่งไม่ใช่งานของเธอจริงๆ ฉันรู้สึกได้รับการดูแลและปฏิบัติเหมือนแขกในทรัพย์สินระดับ 5 ดาว เหนือสิ่งอื่นใด เราตัดสินใจทานอาหารกลางวันที่ร้านอาหารของโรงแรมหลังจากเช็คเอาท์และพบกับ Vladislav ซึ่งให้บริการที่น่าตื่นตาตื่นใจตั้งแต่อาหารไปจนถึงเครื่องดื่ม สมบูรณ์แบบอย่างแน่นอน ครั้งหน้าจะมาพักที่นี่อีกแน่นอนค่ะ และจะแนะนําให้ทุกคนที่มาโซเฟียค่ะ

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