We received great service during our stay in Quebec City. Two roomy rooms for our two families. The kids loved the recreation areas: darts, foosball, billiards, TV room. The adults appreciated the friendly service, from the booking process to our actual stay. We could put our food in the refrigerator, re-freeze our ice packs which is very handy when you’re on a family road trip. Quebec City did not disappoint and we all enjoyed our stay very much. The Auberge is right in the old city so you can walk everywhere.
The hotels greatest asset is its prime location, set in the heart of Old Quebec, where everything you'll want to see and visit is within easy walking distance of the hotel. This hotel also operates a contactless check-in and check out system so you never get to meet anyone, apart from the occasional housekeeping staff. Communication via text and email was quick and effective, but it would have been nice to have had a person to see face-to-face. The hotel needs investment, particularly on the interior decor. Carpets are old and stained in several areas, our fridge in our room wasn't working, the coffee machine was also out of order and you'll need to ask if you need any room glasses or replacement items. We also discovered blood on our toilet when we first checked in, which we ended cleaning ourselves. Adam and the team could have one of the best hotels in the area if only the business would reinvest in the establishment and really go the extra mile in looking at delivering an experience people would remember for the right reasons.
JJenny Kim1I liked the hotel location and facilities. The indoor pool was amazing and the live stage was so good. I would definitely visit here again and book the terrace view next time.
However, there are few things that I was very dissapointed.
The room was not managed well. There are white things are around the floors (it looks like painting or wall paper. I asked to change the room, but the new room has the same problem).
Hair dryer was phsically broken and not working.
Heater is not working and when I turn on, it is very noisy.
There was a party when we stayed and it was very noisy until almost 1 pm. We called at 12:30 and the reception said they send a security. However, it was still noisy after 30 mins).
ผผู้เข้าพักVery friendly and fast service at check in and out with good valet service , but room floors was not very clean and was missing couch , maid said that their were Renovations on this flour , bathroom was old and floors also but beds were comfy and clean beautiful view and nice restaurant in the hall and personnel were very nice and helpful.