โรงแรมคลับ อุอัปปาลา เซสทริเรีย

what should I start with? I got food poisoning on the first night so I had to have bread for the rest of the trip. The cleaners smoked 6million times a day and never cleaned anyway. Only 2 lifts so we had to take the stairs most of the time. This hotel sucks I do not recommend

I went on a ski trip with my school and we stayed at this hotel. I don’t think I ever want to go back. My friend and I had quite a few problems with our room. For example, when we got there, our shower smelled like pee, the shower head had mould in it, there was a bright blue toothpaste stain in the sink and there were small stains on our bedsheets. Though luckily, they were all cleaned about two or so days later. The food wasn’t particularly nice, especially for vegetarians like myself. One of my friends who does food tech warded all of us at our table that a lot of the hot food, particularly the eggs, were not being held at a high enough temperature to be safe. Thank God for him as there were reports of another school visiting the resort at the same time as us who all got food poisoning. And apparently, that’s a pretty common occurrence at this hotel.

The food was absolutely amazing. Rooms were awful, so small, hair everywhere. If you had a 4 person room,with two doubles, you wouldn't even be able to open the balcony door, without completely folding up the beds. WiFi is quite slow, but is expected in such a big hotel. The lifts were so slow. If you accidentally left your room without the key, you would have to go down to reception to get a spare key, which they weren't happy at all about. The staff were kind and spoke good English. Stairways absolutely stinking, Cleaners smoked constantly. Cigarette butts everywhere, some sort of brown liquid mixed with cigarettes, that from previous reviews has been there for quite some time. Short walk from the slopes, but had to go up and down some awful stairs. Went with my school so don't really know if this applies to everybody, No lockers, so had to keep poles, hats and boots upstairs in our rooms which wasn't very easy, when the lifts were so slow. There were 7 floors in each tower and 9 rooms in each but only 2 lifts. when you are all coming back from, dinner, skiing, entertainment so not very ideal. Don't think this should be a 3 star hotel

Good location for starting your winter sports. Calm and quiet at nights. Good choice in breakfast. The ski/board storage is without heating and without boot dryers. Which is very very annoying. They tell you to take your boots up to the room. Where they don't dry either. They charge extra for ski/boot storage The beds are old and you tend to sink in. Pillows are good though. The cleanliness can be better as well. For instance, there is fungus in the shower and in the bathroom ventilation.

Hotel is set up well for school groups, however it is desperately in need of a revamp and some new staff. Buffet food was good enough with plenty of choice, although the same most days. Beds were ok, although several bunks missing struts and a fair amount of broken plugs and damage in rooms. Walls very thin and could hear everything through them. Some spooky parts to the hotel like the “disco room” which looks totally abandoned and not used as a junk store- probs should lock some areas no used! Cleaners propped doors open with towels and then left them open when they left. Our group had €20 taken from a room and balcony door left wide open having smoked 2x cigarettes on it. Hotel denied this was the cleaners despite us seeing them smoking elsewhere in hotel. Key bowl system for school groups on reception is not secure or safe- reception staff don’t know who’s from what school, so you could help yourself to whoever’s keys you wanted! Our school was sharing with another- utterly ridiculous! Ski fit could do with replacing the awful woman down there. She was rude, arrogant and seemed to take pleasure in upsetting children and other hotel guests. Skis were old, battered, blunt and broken. Poles and bindings were also needing replacing. Ski store rooms were not secure and too easy for other groups to help themselves to our kit. Location to slopes was fine and could be a great hotel with some money thrown at it and some new staff.

Breakfast undercooked, ended up eating elsewhere. Mould in room 154 and as someone else said very noisy with deliveries and bins. Found an empty packet of cigarettes under bed which also had not been cleaned, very dusty. We speak Italian and overheard the hotel saying some children at the hotel were rude and disgusting. Not very professional, luckily not ours.. so very tired. Needs a lot of money spending on it and soke staff retraining.