Fairfield Inn & Suites Lexington Georgetown/College Inn

One of the best hotels with the most amazing staff iv ever meet. The breakfast was amazing the whole hotel was.

There are a number of reasons I gave this hotel a Terrible Rating. First off, we booked this hotel for the final leg of our vacation because it had an outdoor pool and a hot tub. Imagine our surprise when we pulled up and saw all kind of construction going on, and NO POOL OR HOT TUB - it was dug up. If you go onto their website today, they show that there is a pool and hot tub. False advertising! We go into the hotel to check in with the front desk and the person working there spent at least 30 seconds on her phone texting before even looking up at us. We get to the room and discover there is nothing that says what the WiFi password is, so we go to call the front desk. Guess what? The phone is not connected. So we go back down to the front desk to get this information and to let them know about the phone, and they told us we did not need a password and acted like it was no big deal that the phone was not connected. There is a security door that leads to the parking lot, which says keep this door closed at all times. Well it remained open all night. So much for security. We went to breakfast the next morning, and there were few choices. Some scrambled eggs (all watery), there was supposed to be sausage and gravy (both empty at 8:30 a.m.), and besides that, there was bread for toast, bagels, some danish and yogurt. Not much of a breakfast. We went to the front desk to turn in our room key when we were checking out, and the person behind the desk took the key and said nothing else. Not thanking you for staying with us, or how was your stay. Would NEVER come here again.

Construction both inside and outside of building and no warning as to the condition. Hotel room wasn't fully cleaned. Previous renter's food was left in the fridge. Staff member that checked me in didn't do it properly so they couldn't check me out when I left at 7am. Overall one of the worst experiences I've had at a hotel and will not recommend or stay at another fairfield or marriott associated hotel again.

This hotel is an abject disgrace! It is under-construction (and according to a nearby hotel operator) has been for more than a year. Marriott should be ashamed of this facility in their portfolio. Obviously, Marriott's manager in charge of quality control over this franchiser is derelict in their dues. I used, what I now know to be USELESS, the BonVoy App to make the reservation. NO mention of "under-construction'...NOTHING! The room was half furnished and not clean. The cords for the television were literally hanging down behind it. The TV did not work and wasn't going to anytime soon. Ruined what was potentially a wonderful night out in the very beautiful and historic community of Georgetown (KY)! This is Marriott's fault, however the franchiser should condemned for attempting to pass this place off as a hotel! I guess this falls outside the "The Fairfield Guarantee"...you know "A Simple Promise" that is posted on the glass front doors.

Call and make sure the amenities you want there are actually available before you reaerve and pay! Renovations should be complete before re-opening. Long-term outages of internet and tv should be expressed before reservations are confirmed. The staff was wonderful, apologetic and did the best they could, but my 2 nights there were not worth what I paid for. Fairfield Inns are usually my go to for hotels and I never felt the need to check reviews before , but now I will.

The hotel should have warned us they are under construction!

would have been nice to have breakfast served until 10AM. I-75 noise was pretty noticeable. Thin walls, no seals around door allowed noise from hallway and neighbors to intrude. TV remote was unfathomable to display channel.

The hotel's website indicated the facility was being renovated. The renovations were handled well: the public areas were intact and we were given a renovated room, but the directional signs to the rooms hadn't been reinstalled so finding our way was an adventure at first. The room was nice, but we could hear the person next door sneezing, plus road noise from I-75. The internet was erratic. The woman at the front desk was very welcoming, and breakfast was considerably better than the typical Fairfield fare!

Property was under construction, a mess everywhere.. keys didn’t work well to get in room or building… no food at breakfast at 8:30am…