"We stayed at Red Planet Davao for 2 nights. Overall, the hotel room was clean, and we appreciated how nice and accommodating the front desk staff were during check-in. The location and cleanliness made our stay comfortable.
However, we had one issue during our first night. I had a sudden gout flare-up when we arrived, and the pain became unbearable to the point that I couldn’t walk. My partner had to go down to buy medicine and dinner for us. Since only one key card was given at check-in (which is also needed to keep the room power and aircon on), he asked the front desk for another key. Unfortunately, they said only the person whose name was under the booking could request it. Even after explaining that I could not walk due to a health issue, they still required my signature first. He had to go back upstairs, get the paper signed, and then return downstairs again. In an urgent situation, this process felt very time-consuming and frustrating.
My suggestion for improvement would be to proactively offer two key cards when two guests are checking in, instead of waiting for guests to request it. Also, in urgent health-related situations, I hope the staff can show more flexibility and understanding.
Despite this experience, the room itself was clean and the staff were polite. With better handling of situations like this, the guest experience would be much better."
"Ideal for families who just want to relax and stay in the heart of Davao City. Near major malls and beside the hotel is the ppark and durian museum. They booked us in the 3rd floor which is very accessible for kids to dive into the pool. Our breakfast was great, we encountered a minor incident but the kitchen manager handled it very well. We will definitely book again soon. The price deal was good also. Thank you, Apo View!"
"The check-in process was a breeze. Although the building and the room were clean, the cracks on the wall along the corridor and the room itself were concerning, especially that there was a short earthquake during my stay. They provided clean towels and complete toiletries. There were also free instant coffee, two bottled water, and bedroom slippers daily. The only problem I encountered was the room wifi service. If I had not complained about it, they would not have offered a router with prepaid internet connection (they had to do a top-up after one day use). All the staff were friendly and helpful. The check-out took time even if there was no queue (I’m not sure why)."
"Great service and very friendly staff. The location is convenient, but the cleanliness and amenities could be improved esp the smell of lobby and cr. food in the buffet also needs immediate refill. Overall, it was a comfortable stay, and the excellent customer service made the experience worthwhile. staff are friendly, accommodating and always ready to help. Despite these minor issues , I would recommend it for travelers looking for good service at a convenient location."
"I like the standard room, it' s good for 2 persons although the leg room is quite limited but over all it is ok. The place is serene and calm, it is ideal for middle aged and persons who like a quiet place to stay. And to top it all, there is a huge park outside where you can jog early in the morning or in the afternoon. I like the experience"
"The owner is so generous and kind they allowa us to check in early because we arrive 8am and we have time to sleep they have food and drinks also and the place is peaceful and relaxing. Very good services."
"it is not a new hotel, but it is clean and cosy.
breakfast selections is abit low but nevertheless some hearty filipino choice, pancit or noodles, soup, some bread, salad, cereal and fresh watermelon juice.
it have a function hall where i recently attended and gave a presentation. overall OK, PA not too bad.
but hey! this hotel have SALTWATER swimming pool , and it is well maintained!"
"The place always meet expectations. The people are nice and approachable. The place is clean and well-maintained. The food is also great. We always book at this place whenever we visit Davao City."