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"This hotel is an architectural masterpiece and absolutely stunning. They are also one of the few hotels that didn’t destroy the vital mangroves protecting the lagoon (and it’s beautiful color). Needless to say that the lagoon is an absolute stunner. The service/management, however, is not worthy 5 stars and also not a Michelin key. We were very disappointed. A few things to note before you book this place: - very inconsistent service: for example, we never received a WhatsApp with all the info/tours, only after asking for it again. - very poor planing of tours (we booked a sailing trip … the first day it took them 2 hours of “confirmation” to end up telling us it’s not possible. We then booked for the next day and the tour started about 1 hour late, again, us just “waiting” and wasting our precious holiday time. No “sorry” whatsoever from the hotel. - the tour was supposed to include “sunscreen” (mentioned in PDF flyer). When the guide arrived (a very nice and competent local guide), she told us that sun screen is not available and anyway is heavily damaging the lagoon and should be avoided - feels like something a) the hotel should advocate and b) not sell as part of their tours - waiters service also very inconsistent. Some friendly, some couldn’t even say “hello” - food also very inconsistent (and expensive). Pasta à la mantequilla was a nightmare, while the hamburger was delicious. - on the day of NYE we proactively asked about a table in the restaurant only for the staff to tell us that we can only have dinner there if we buy the NYE menu for 4500 MXN per person ( that’s around 215 EUR pP ). The hotel is very remote (which is why we booked it of course), so the next restaurant is 20 minutes away. They never proactively mentioned this (all they did was inform that there will be a NYe dinner) Overall, too many little things that went wrong to make this stay enjoyable."

"We stayed in the hotel for 3 nights only as a family of 2+2. Hotel contacted us in advance asking if we want sofa bed, it was very nice and in fact very handy to have as kids didn't fancy the bunk bed. The location is very good, the hotel is just by the beach. The sea was lovely but the beach was full of seaweed. Whole area was like this so not just the hotel issue. Hotel's pool was really nice. The hotel is just by the promenade full of souvenir stalls and bars/restaurants. I highly recommend pizzas at Ronny's. Apartment was nice and clean, we had a few bottles of fresh water left every day by the cleaning staff. There is aircon in each room working well. The kitchen is very basic, it lacked toaster and was short of cutlery, it would be nice to have a few more spoons. No hair dryers in the bathroom. We had a small balcony but sadly couldn't use it. It faced back of the hotel where someone was constantly burning trash. Not the fault of the hotel, just the general issue with rubbish being burned everywhere in Mexico. The breakfast was 199 mexican pesos and there is a selection of 4/5 choices. This is a really nice hotel for family stay with a medium size budget"

"喜歡聽雨聲助眠的，在雨季來這裏簡直是深睡聖地。小木屋並不十分隔音，大雨嘩啦啦落在周圍的樹林裏，屋裡開着空調裹上被子，真的是全屋立體環繞助眠ASMR，我們直接怒睡十二個小時。 最近天氣不是很好，白天不容易出大太陽，所以景色不如晴天，但因為沒有太陽直射，反而可以讓人無負擔地坐在湖邊喝喝小酒。湖水無論天晴還是天陰都泛着青色，很平靜，水深2米左右，可以稍微下水遊一遊。 酒店房間的設施也比較簡陋，如最後一張圖酒店浴室是露天的，得挑不下雨的時候趕緊洗澡。 ⚠️注意：怕蟲怕青蛙怕蜥蜴的還是要小心，難免會在路上遇到，吃飯的時候也會很多蟲圍着。 值得一提是這家酒店餐廳給人意外的驚喜，基本上沒有一道踩雷的菜。"

"Excelente ubicación, instalaciones y atención por parte del personal del hotel."