"Staying at Queens Hotel felt like stepping into a gentler era. Its colonial charm sits proudly at the edge of Kandy Lake, with the Temple of the Sacred Tooth just a short stroll away. The staff’s warmth made the experience feel personal, and the buffet lunch was a highlight in itself. I left with a smile and every intention of returning."
"Hotel was prepared and ready for my arrival. Had issues with connection to wifi so had to contact the reception.
No hairdryer in room and had to request this even though it should’ve been there already.
Ordered room service, it came cold and items forgotten from order even though order was repeated back to me on the phone.
Breakfast was average for a Radisson. Seating options strange with big long tables reserved for groups rather than small families, couples and singles.
Tuktuk touts waiting outside hotel to pester you for your destination.
It was clean for the most part and well needed after a long day of travel but I wouldn’t return. Not sure how this hotel is #1 in Kandy but I was left feeling disappointed."
"A hotel with a magnificent view. It is really hard to find such a view. Especially the view from the top bar floor is extraordinary. The rooms could be cleaned more meticulously. It is not dirty but it could be cleaned more meticulously. The breakfast was average, the dinner menu was not very extensive, at least in the bar section. The welcome in the lobby was respectful and smiling. We were offered hot towels and fruit juice as soon as we arrived. The hotel is on the slope of a hill but I think the lack of a link bus service to the city center is a shortcoming."
"Servicio de restauración muy mejorable. El room service no quería darnos un sándwich a las 22:00h. En general nada estaba bueno. El servicio a veces muy servicial y otros no tanto. Las vistas mediocres. Calidad precio razonable. La puerta del baño incomodidad . La electricidad no aporta para Europeos."
"Staff was friendly and helpful. Room was clean and well equipped. Big bed and balcony with beautiful views. Also has an AC and fan to combat the heat."
"Very nice and clean house. I recommend it 100%, I've never seen people so attentive and friendly, the dormitories, mattresses and sanitary facilities are in very good condition and clean. Thank you very much. "