"Hotel was prepared and ready for my arrival. Had issues with connection to wifi so had to contact the reception.
No hairdryer in room and had to request this even though it should’ve been there already.
Ordered room service, it came cold and items forgotten from order even though order was repeated back to me on the phone.
Breakfast was average for a Radisson. Seating options strange with big long tables reserved for groups rather than small families, couples and singles.
Tuktuk touts waiting outside hotel to pester you for your destination.
It was clean for the most part and well needed after a long day of travel but I wouldn’t return. Not sure how this hotel is #1 in Kandy but I was left feeling disappointed."
"Lovely view and soft, comfortable beds to sleep in for the night.
The single, only problem I had was the waiter at the restaurant kept asking me, “are you okay, is everything good?” literally every 2 minutes. After saying “yes, thank you” multiple times, he stands there and starts a conversation, and once, just stands there and looks at me. The only thing I want to do is eat my food in peace. Lastly, after the only thing he brought me was a cappuccino (as it was a buffet so I fetch my own food), I gave a 1000 lkr tip. He was visibly upset with this and his over-friendliness completely disappeared. I didn’t dare to go back to the restaurant after this. Food was good, however!"
"Staff was friendly and helpful. Room was clean and well equipped. Big bed and balcony with beautiful views. Also has an AC and fan to combat the heat."
"Hotel runs on a conscious budget as they do not supply basic amentities to guest. There are no tooth brushes, bedroom slippers, floor mats and bottled water.
I noticed hotels in Sri Lanka do not stock the room with these items unless Guest ask for it. This is lacking in good hospitality.
My room TV was not working. Location is okay and near to the city centre."
"Very nice and clean house. I recommend it 100%, I've never seen people so attentive and friendly, the dormitories, mattresses and sanitary facilities are in very good condition and clean. Thank you very much. "
"1.
예약 및 카드결제 정상 완료된 바우처를 보여줬는데,
바우처 금액이 왜 스리랑카LKR 지불이 아니고
대한민국 KRW 지불인지?? LKR 로 환산하면 얼마인지를
되려 나에게 묻는 황당한 호텔 직원을 해외 40여개 국
500회 이상의 호텔 투숙을 해 보면서 난생 처음 봤다.
황당하지만 그래도 환율 앱으로 환산 금액 보여줬는데도
갸우뚱 하더니 다른 직원 이랑 뭐라뭐라 하더니
나를 기다리게 만들고 늦게 온 3명을 먼저 체크인 시켰다.
2.
잠시후 해결되었는지 어찌어찌 체크인 해주었는데,
내 여권을 복사한 직원이 나에게 where r u from? 이라는
황당한 대화를 계속 이어가더니, 굳이 객실 안게 까지 때라들어와서 불은 어떻게 키고, 커튼은 어떻게 여는지 등등
밤 22시 넘어서 겨우 체크인 해서 들어온 나의 시간을 계속 빼앗더니 물이 2병 있는데, 유료 물도 아닌 그냥 프리 워터 2병이 있는것을 1명 예약하면 1병만 마셔야 하는데, 특별히 2병 다 마시라고 선심 쓰듯이 말한다.
3.
불쾌함을 따지기도 귀찮아서 그냥 알았다고 나가라고 직원을 내보냈는데, 가만히 보니까 내가 예약한 객실 보다, 싼 가격에 등급이 아래로 낮은 객실로 마음대로 배정해서 준것이었다,
객실 사진 비교.(비슷해 보이지만 엄연히 가격이 다른 객실임)
다음 날 새벽 05시에 나가야 하기 때문에 그것도 따지지 않고 그냥 씻고 잠을 처하려 했는데,
4.
커피포트 내부가 녹이 슬어있다.
얼룩이 아니라 녹이 슬어 있다. 게스트하우스 아니고 호텔 이다.
여러가지 황당함을 뒤로 하고 샤워 하려는데,
물 온도 미세조정이 안된다,
살짝 돌려도 뜨거워 화상 입을 정도 온도.
또 살짝 돌리면 너무 차가운 물... 무슨 ....ㅠ
5.
다음 날 05시에 일어나서 체크아웃 하려는데,
로비 리셉션에 직원이 없다....
무슨 한국 무인 모텔도 아니고,
객실 키를 호텔 프런트 데스크 전화기 옆에 놔두고
말 없이 체크 아웃 했다.
6.
그나마 위치 빼고는 아무것도 추천 할 수 없다."
KKaileyd24Very clean and beautiful hotel located atop the mountain. We had a gorgeous view of Kandy! Food was delicious and service was excellent. The staff were very attentive to our needs. The hotel is about 10 min from city center not too far. Would recommend to anyone visiting Kandy!
ผผู้เข้าพักVery pretty and nice resort with mountain view. Friendly staffs and super super nice breakfast.
However, it is too fat away from Kandy city center, you have to pay 1500+ rp for each ride, and most tuk tuk drivers don't prefer to go to this place. The google map shows wrong way and the team knew about this, but informed us just on the day of arrival, making this journey even harder.
ผผู้เข้าพักA Hidden Gem – Perfect Honeymoon or Quiet Getaway
This place is truly a hidden gem. It was the perfect spot for a honeymoon couple or anyone looking for a peaceful, quiet getaway.
Travel tip: From Colombo, you can catch a direct bus to Nuwalapitiya. We didn’t know this and went via Kandy, which made the journey longer than necessary. If we had known, we would have taken the direct bus—it’s much easier.
Ps:The bus ride is phenomenal—very beautiful views along the way and very cheap.
The property is located on a hill and is naturally beautiful, surrounded by trees and birds whose songs make the atmosphere even more serene. It does get a bit cold at night, but it was the perfect kind of chilly—cozy and refreshing.
Our room had an amazing view, making it even more special. The stay itself was perfect for our honeymoon: very cozy, comfortable, and clean.
The staff were amazing, especially one gentleman at the restaurant (I didn’t catch his name, but I want to mention him). He went above and beyond to help us and was incredibly sweet and warm-hearted—it really made our stay special.
A small note: we noticed the pool looked a bit dirty, which some other reviews also mentioned. However, it was clarified in the pool area that they use natural spring water without chemicals, so this is expected and actually a great eco-friendly approach. But This hotel needs some love because this is a very nice place.
Another small note: there were some insects, like cockroaches, but that’s expected when staying on a hill in the middle of nature surrounded by trees.
Overall, this was a truly wonderful experience and a perfect spot to relax, unwind, and enjoy nature. Highly recommended!!
ผผู้เข้าพักThe Good
The standout feature of The Coffee Bungalow is undoubtedly its staff, particularly Adrian, who went above and beyond to ensure our stay was enjoyable. Everyone we encountered was attentive and genuinely warm, making us feel well cared for. The food was another highlight—delicious and thoughtfully prepared. A particularly nice touch was when they packed us a complimentary to-go lunch for our train journey out of Kandy, which was a pleasant and unexpected gesture.
The Bad
The lack of air conditioning was a notable downside, especially given Kandy’s humidity. While the property has a charming colonial feel, the absence of a solid door between the bedroom and bathroom was an odd design choice. Although the toilet and shower do have louvered doors, privacy is somewhat compromised. Another issue was the challenging entry system—we found ourselves locked out one night, which was frustrating and inconvenient.
The Ugly
Unfortunately, the biggest drawback was the ant problem. While some level of bugs is to be expected in a tropical setting, the sheer number of ants, particularly in the bathroom but also in the bedroom, was hard to ignore. It definitely impacted our overall comfort.
Overall, The Coffee Bungalow has a lot of charm and some truly wonderful hospitality, but there are a few quirks and inconveniences that might not suit every traveler. If you’re prepared for a bit of rustic charm and can handle the lack of AC and privacy, the warm service and great food may make up for the downsides.
GGinge5A great stop in Kandy. The location is close to the lake and surrounded by lovely restaurants.
The pub on the roof provides a quiet getaway from the busy streets.
ผผู้เข้าพักhad pleasure of staying at this hotel, and I couldn't be more impressed with the level of service and hospitality we received. From the moment we arrived, the staff went above and beyond to ensure our stay was comfortable and memorable.
The team was incredibly helpful in arranging transportation and suggesting places to visit. They recommended we attend the Tooth Relic Procession and suggested us to visit a waterfall, which turned out to be the most breathtaking waterfall I've ever seen. Their local knowledge truly enhanced our experience.
When our cab dropped us off in the mid , the hotel staff immediately came to pick us up in tuk-tuk.
The staff was consistently polite and accommodating, making us feel welcome and valued throughout our stay. I would highly recommend this hotel to anyone looking for a place where the staff genuinely cares about making your stay special. Thank you for the experience!
ผผู้เข้าพักThe owners and employees at this hotel are so, so lovely.
Unfortunately their hotel is not. I almost feel catfished as many of the photos highlighted the bar and pool party atmosphere. This was not the case - the pool was a decent size but in the shade and I actually didn’t see anyone in it. The pool party drinking shots I highly suspect were perhaps not a genuine source.
The same goes for the bar which is massive and attended to by several lovely young, bored gentlemen as both times I popped up (once for dinner) I was the only patron. Again no party atmosphere or even people - which is a shame as it is a big venue.
Fortunately next door was another venue for some decent cocktails and music which saved the boredom somewhat.
The bedroom was a decent size with a small fridge (but didn’t work), the bathroom was small, felt dirty, no hand soap or soap for the shower (apart from leftover previous occupants - and that was gross).
The pressure was poor making showering difficult and there was plaster on the floor from some damage - not cleaned up.
The bed was massive and comfortable with air conditioning and a fan so sleep was good.
Finally, and to repeat, the staff were lovely. Very hospitable and the location is about a ten minute walk to the Sacred Tooth Temple and Kandy Lake. So great location.
Would I stay there again - no. Would I pop in to say hello to the owners and next door for a cocktails - possibly!