"I recently had the pleasure of staying at this wonderful location and I must say, it was a nice place with outstanding scenery. If you enjoy a mountainous vibe, this is definitely one of the best spots to visit. The food was quite good, and the garden was absolutely beautiful. I especially appreciated Mr. Yoga, who guided us through the gardens and provided excellent support. One thing to keep in mind is that there are no elevators (only stairs). We stayed on the third floor and while the view was lovely, we did encounter some mosquitoes inside the room."
"I would like to report an incident that happened in the restaurant.
A large and arrogant staff member refused to let me sit at a larger table, saying it was reserved for four people. After our conversation, he deliberately placed a “Reserved” sign on the table.
Since no guests arrived, I later asked him again and he said the four guests would come at 21:30. However, the restaurant closes at 22:00, so this explanation did not make sense. In fact, no guests ever arrived.
When I asked other staff members for his name, they told me it was Sammy.
I was very disappointed by this dishonest behavior. The front desk staff at this hotel are excellent, so it is unfortunate that this experience in the restaurant left such a negative impression.
I visited this hotel as part of a preliminary inspection for a group tour. However, since there is a staff member who would casually lie to guests, I cannot guide my group to a hotel with such dishonest service. Therefore, I have decided not to include this hotel in our tour plans."
"We loved this hotel to the point we would return to Kandy to stay here again! The staff were all friendly, helpful and professional, the hotel and rooms were all clean and well maintained and the food at both dinner and breakfast was delicous. Overall we loved out stay here and wish we could have stayed longer.
*we also bought some jewelry from the shop in the hotel which was good too."