"The hotel is exceptionally clean, and the room size is suitable for three guests. The overall atmosphere is very pleasant, with a welcoming ambiance throughout the property. The staff are friendly, professional, and highly attentive. The rooftop pool offers a wonderful setting with a great view, and the food is excellent—particularly the dinner served at the rooftop restaurant. Overall, the hotel offers very good value for money considering the quality of service and facilities."
"I recently had the pleasure of staying at this wonderful location and I must say, it was a nice place with outstanding scenery. If you enjoy a mountainous vibe, this is definitely one of the best spots to visit. The food was quite good, and the garden was absolutely beautiful. I especially appreciated Mr. Yoga, who guided us through the gardens and provided excellent support. One thing to keep in mind is that there are no elevators (only stairs). We stayed on the third floor and while the view was lovely, we did encounter some mosquitoes inside the room."
"Hotel was prepared and ready for my arrival. Had issues with connection to wifi so had to contact the reception.
No hairdryer in room and had to request this even though it should’ve been there already.
Ordered room service, it came cold and items forgotten from order even though order was repeated back to me on the phone.
Breakfast was average for a Radisson. Seating options strange with big long tables reserved for groups rather than small families, couples and singles.
Tuktuk touts waiting outside hotel to pester you for your destination.
It was clean for the most part and well needed after a long day of travel but I wouldn’t return. Not sure how this hotel is #1 in Kandy but I was left feeling disappointed."
"I would like to report an incident that happened in the restaurant.
A large and arrogant staff member refused to let me sit at a larger table, saying it was reserved for four people. After our conversation, he deliberately placed a “Reserved” sign on the table.
Since no guests arrived, I later asked him again and he said the four guests would come at 21:30. However, the restaurant closes at 22:00, so this explanation did not make sense. In fact, no guests ever arrived.
When I asked other staff members for his name, they told me it was Sammy.
I was very disappointed by this dishonest behavior. The front desk staff at this hotel are excellent, so it is unfortunate that this experience in the restaurant left such a negative impression.
I visited this hotel as part of a preliminary inspection for a group tour. However, since there is a staff member who would casually lie to guests, I cannot guide my group to a hotel with such dishonest service. Therefore, I have decided not to include this hotel in our tour plans."
"Staying at Queens Hotel felt like stepping into a gentler era. Its colonial charm sits proudly at the edge of Kandy Lake, with the Temple of the Sacred Tooth just a short stroll away. The staff’s warmth made the experience feel personal, and the buffet lunch was a highlight in itself. I left with a smile and every intention of returning."
"Looking for a beautiful restored estate home with impeccable service and delicious dining? Choose Taru Villa!
We spent three days exploring Kandy and neighboring region. The hotel is tucked behind some commercial buildings, but once the gates open and you move up the driveway, it all fades away. The hotel is elegant with an attention to details. Each space is carefully arranged to make you feel comfortable.
The staff are what really makes Taru Villa shine. Led by the hotel manager, the staff are welcoming and warm. You couldn’t ask for anything more. The food was excellent. The conversation was even better. We highly recommend to anyone.
Well done Taru Villa, well done!"