"Good hotel, with a great room and ambience, and has great lobby lounge and free drinks, the pool is also amazing.
Hotel service is good, but can slightly improve to be even better, as staff seems a little unsure in English sometimes but they do try their best so that is nice, mainly just nitty gritty details can be improved (e.g. no one waiting at the hotel drop off during arrival, or staff just watching us unload the luggage ourselves, or not leading us to the hotel lobby but instead having us walk ahead and figure out where to go). Also note that there is no gym / workout facilities. Location might also be a little hard to locate as you need to go into a small alley up hill, and the entrance is located in sort of a back alley of another hotel, but it does eventually open up to a small drop off.
Car park is great though, direct to room. And the room again is 10/10.
Overall, a good stay experience, will go back again for the good, comfortable and spacious room."
"I had higher expectations for this stay and was a bit disappointed. Firstly, the location of the resort is not great, it’s on a loud highway which makes noise an issue but also makes it extremely difficult to navigate as you can’t turn right across the large highway. We treated ourselves to the buffet one morning and wish we didn’t, there was limited selections for food and the sashimi was far from fresh. We were given a table reservation card and once sat down with our food were asked to move by the staff so another guest could have our table? Very odd and once questioned the staff changed their tune and no longer wanted to move us - seemed the other guest was getting preferential treatment. Parking was also paid which was not clear on the initial listing. We stayed for 3 nights and our room was only cleaned on one day, beds were not even made and rubbish wasn’t taken out - very strange for a 5 star. We only realised staff had been in because toilet paper had been replenished. I was very excited for this stay and was a bit let down, views are nice though!"