"We stayed three nights in a room advertised for lake view. The actual view is half blocked by a tree. This is very disappointing considering the images at the website. There was a huge bug on bed sheets and blonde hair noted on towels before we started using them. Lastly the hairdryer was broken. After I requested the hairdryer to be replaced, even though the reception staff said they would do it, it just never happened. Air conditioning was unable to be adjusted and the room gets freezing in the evenings.
Overall, it was the worst experiences I have had during my three weeks of travelling in Italy. It was a huge disappointment."
"Love this hotel, location, service and friendliness.
The location is near the train station and the lake.
We arrived earlier than hotel check in time, but since the room has ready, they allow us to check in earlier. Very appreciate especially since we've just travelled from Milan.
We're renting a bike, and they allow us to put the bike inside the garage.
We had a situation having wet pantsuit, since they don't have a laundry service they borrowed us an ironing and it helps..
Will stay again if we're going back to Colico"
"I had an amazing experience during my stay at Hotel Metropol Suisse-Como.The central location with stunning lake views made the visit even more special. Our room was cleaned thoroughly every single day, and the standard of cleanliness was outstanding.
The staff throughout the hotel were incredibly caring and polite. The bar staff were always friendly and attentive, and the food in the restaurant was absolutely delicious. I was genuinely impressed that the team even remembered exactly how I like my coffee — such a thoughtful touch that made me feel truly valued as a guest.
I was travelling with my mum, who has mobility difficulties, and the staff went above and beyond for her. They were always ready to help, often running to open the doors for her without us even asking. Their kindness really meant a lot to us.
A special mention goes to Elvira, who was wonderfully attentive and polite during breakfast every morning. She always asked about our experience and made sure we had everything we needed. The reception staff were also outstanding, regularly checking if there was anything more they could do to make our stay even better.
The food in the restaurant was superb, and it was lovely to see the owner present and engaging with guests to make sure everyone was happy.
Overall, it was a truly exceptional experience from start to finish. I cannot praise the hotel enough and will definitely be returning again and again. Highly recommended!"
"The hotel is well located near the city centre. Convenient car parking at hotel premises. I was disappointed that booking for one person gets you only one single bed in a very small room. For such a price paid (cca 150 euro/night) this was very disappointing. Breakfast was basic and fine. Very friendly staff."
"Very good location in front of the lake, nice view from our bedroom. Breakfast was very good, lots of selections. All staff are very helpful and friendly special mention to Ronald, Grace, Jade, Carl and other staff. You made our holiday memorable. A big thank you! 😍"
"My stay at The Vitrum was superb. The location is excellent, the room was large and wonderfully charming. The bathroom steam is amazing / we used it daily after long walks exploring and shopping in Como. I will definitely stay there next year when I visit the most beautiful Lake Como"
"Le Stanze Del Lago lake views is an excellent stay for a holiday. It is close to all modes of transportation. We really enjoyed our hassle free stay in Lake Como"