โรงแรมพร้อมอาหารเช้าในโกโม

My stay was overall average, but there were several aspects that were disappointing for a hotel of this standard. First, the check-in experience was not very welcoming. The staff member at the front desk seemed unfriendly and did not provide the warm hospitality I would normally expect. Second, the bed and pillows were too soft for my preference. I called housekeeping to request firmer pillows, but unfortunately they were never delivered. These issues may seem small, but for a hotel of this level, attention to guest comfort and service responsiveness is very important. It was quite disappointing that my request was not followed up. I hope the hotel can improve the service and responsiveness in the future.

I had a wonderful stay at Como Hills Hotel! The location is absolutely beautiful, surrounded by nature and offering breathtaking views of the lake and the mountains. The rooms are spotless, modern, and very comfortable, with everything you need for a relaxing stay. The staff were incredibly friendly and helpful — always smiling and ready to assist with anything. Breakfast was delicious, with a great selection of fresh local products. The whole atmosphere of the hotel is peaceful and welcoming — perfect for a quiet getaway or a romantic trip. I would definitely love to come back and highly recommend Como Hills Hotel to anyone visiting Lake Como! 🌿✨

วันที่สองของการเข้าพัก ฉันเปลี่ยนห้องใหม่ ห้องนี้ก็ดีมาก แต่ไม่มีราวแขวนผ้าเช็ดตัวข้างอ่างล้างหน้าซึ่งค่อนข้างไม่สะดวก นอกจากนี้แม้ว่าอาหารเช้าจะประณีต แต่ก็ไม่เปลี่ยน หากคุณอยู่ได้หลายวัน คุณจะไม่เบื่อ

Comfortable bed, clean room, good breakfast, excellent location. It’s just right next to the duomo and 5 minutes walk to the lakefront. There are 3 of us. So I booked a duplex room which has two floors. There’s a king bed on the upper floor and a sofa bed on the lower floor. But there’s only one toilet on the upper floor. So it’s quite inconvenient. It would be wonderful if there’s one more toilet and wash basin.

I had an amazing experience during my stay at Hotel Metropol Suisse-Como.The central location with stunning lake views made the visit even more special. Our room was cleaned thoroughly every single day, and the standard of cleanliness was outstanding. The staff throughout the hotel were incredibly caring and polite. The bar staff were always friendly and attentive, and the food in the restaurant was absolutely delicious. I was genuinely impressed that the team even remembered exactly how I like my coffee — such a thoughtful touch that made me feel truly valued as a guest. I was travelling with my mum, who has mobility difficulties, and the staff went above and beyond for her. They were always ready to help, often running to open the doors for her without us even asking. Their kindness really meant a lot to us. A special mention goes to Elvira, who was wonderfully attentive and polite during breakfast every morning. She always asked about our experience and made sure we had everything we needed. The reception staff were also outstanding, regularly checking if there was anything more they could do to make our stay even better. The food in the restaurant was superb, and it was lovely to see the owner present and engaging with guests to make sure everyone was happy. Overall, it was a truly exceptional experience from start to finish. I cannot praise the hotel enough and will definitely be returning again and again. Highly recommended!

Very good location in front of the lake, nice view from our bedroom. Breakfast was very good, lots of selections. All staff are very helpful and friendly special mention to Ronald, Grace, Jade, Carl and other staff. You made our holiday memorable. A big thank you! 😍

The hotel was clean and very well maintained. The bed was great and comfortable. We had the room in the attic. I would say it’s slightly less than what I would have expected for the price given that we didn’t have any windows looking out. The location was fantastic. Super close to the lake and really nice restaurants. Furthermore, the train station was also a 5 minute walk away should you need it. Would’ve been nice if the breakfast was included and/or reasonably priced.

เราไปเยี่ยมชมโคโมเพื่อฉลองวันเกิดในสถานที่มหัศจรรย์แห่งนี้ บริการที่น่าขยะแขยงเมื่อมีการผิดพลาดในการเช็คอิน ... มันเป็นความผิดพลาดที่เข้าใจได้โดยผู้หญิงที่เช็คอินฉัน (เราทุกคนเป็นมนุษย์อยู่แล้ว) ฉันยอมรับว่าไม่มีอะไรทําในเวลานั้น และเนื่องจากฉันจองผ่าน trip.com ฉันถูกแนะนําให้พวกเขาจัดการคืนเงินสําหรับความแตกต่างระหว่างการจองของฉันกับห้องที่ให้ไว้ น่าเสียดายที่โรงแรมโกหกผู้ให้บริการการจองเกี่ยวกับเหตุการณ์ที่เกิดขึ้นและในที่สุดฉันก็จ่ายเงิน 900 ดอลลาร์ต่อคืนเพื่อพักในห้องแปลก 600 ดอลลาร์สําหรับ 2 คืน หลังจากได้รับสําเนาโทรศัพท์จาก trip.com ฉันได้พบกับพวกเขาเกี่ยวกับโกหกที่ผู้หญิงที่แผนกต้อนรับบอกว่าเพราะเธอไม่ใช่คนที่เช็คอินฉันเธอเพิ่งทําตามสิ่งที่เธอคิดว่าต้องทํา ขอบคุณมาร์เซลที่พยายามอย่างดีที่สุดเพื่อช่วยในคืนสุดท้าย ขอบคุณมาก. ผู้จัดการทั่วไปไม่สามารถหาฉันเพื่อแก้ไขได้ ใช้เงินที่ยากของคุณที่อื่น Btw Como นั้นน่าทึ่งมากและคุ้มค่าแก่การเยี่ยมชมอย่างแน่นอน

The stay at the hotel exceeded my expectations. The cleaning was excellent. Breakfast was good. Additionally, it was possible to have coffee or tea in between. I'm very much satisfied and can recommend this hotel! The only thing to be inproved is internet connection, which worked just occasionally but practically either didn't work or was very very slow - if you have no local sim card, it may be a crucial point for you.

The location itself is convenient, but unfortunately the overall experience didn’t match the price point. At check‑in, the staff was friendly and warm — and that was honestly the best part of the stay. The property is more like an Airbnb with no reception. The staff provided us basic information through WhatsApp. Although the name hotel is misleading and the Airbnb type style is not what we expected, the arrangement works fine with us. The room felt dated and didn’t give the impression of being properly clean. Even small details, like the towels, were disappointing; they didn’t seem fully dry and the quality was lacking. Breakfast was another letdown. We weren’t aware beforehand that it wasn’t served on‑site but instead at a café about a four‑minute walk away. While this might be fine on a sunny morning, during our stay it was raining in Como, and having to go outside just to get breakfast was far from ideal. Overall, Convo Lake Como feels overpriced for what it offers. Between the dated rooms, lack of on‑site breakfast, and underwhelming amenities, I believe there are better choices in the area that provide more comfort and value for the same or even lower cost.