ผผู้เข้าพักMy stay was overall average, but there were several aspects that were disappointing for a hotel of this standard.
First, the check-in experience was not very welcoming. The staff member at the front desk seemed unfriendly and did not provide the warm hospitality I would normally expect.
Second, the bed and pillows were too soft for my preference. I called housekeeping to request firmer pillows, but unfortunately they were never delivered.
These issues may seem small, but for a hotel of this level, attention to guest comfort and service responsiveness is very important. It was quite disappointing that my request was not followed up.
I hope the hotel can improve the service and responsiveness in the future.
LLeeGraceComfortable bed, clean room, good breakfast, excellent location. It’s just right next to the duomo and 5 minutes walk to the lakefront. There are 3 of us. So I booked a duplex room which has two floors. There’s a king bed on the upper floor and a sofa bed on the lower floor. But there’s only one toilet on the upper floor. So it’s quite inconvenient. It would be wonderful if there’s one more toilet and wash basin.
JJohn and LeniVery good location in front of the lake, nice view from our bedroom. Breakfast was very good, lots of selections. All staff are very helpful and friendly special mention to Ronald, Grace, Jade, Carl and other staff. You made our holiday memorable. A big thank you! 😍
MMukkundThe hotel was clean and very well maintained. The bed was great and comfortable. We had the room in the attic. I would say it’s slightly less than what I would have expected for the price given that we didn’t have any windows looking out.
The location was fantastic. Super close to the lake and really nice restaurants. Furthermore, the train station was also a 5 minute walk away should you need it.
Would’ve been nice if the breakfast was included and/or reasonably priced.
SSandy PoohThe location itself is convenient, but unfortunately the overall experience didn’t match the price point. At check‑in, the staff was friendly and warm — and that was honestly the best part of the stay. The property is more like an Airbnb with no reception. The staff provided us basic information through WhatsApp. Although the name hotel is misleading and the Airbnb type style is not what we expected, the arrangement works fine with us.
The room felt dated and didn’t give the impression of being properly clean. Even small details, like the towels, were disappointing; they didn’t seem fully dry and the quality was lacking.
Breakfast was another letdown. We weren’t aware beforehand that it wasn’t served on‑site but instead at a café about a four‑minute walk away. While this might be fine on a sunny morning, during our stay it was raining in Como, and having to go outside just to get breakfast was far from ideal.
Overall, Convo Lake Como feels overpriced for what it offers. Between the dated rooms, lack of on‑site breakfast, and underwhelming amenities, I believe there are better choices in the area that provide more comfort and value for the same or even lower cost.