"Le Check-in était rapide, la chambre était propre et les toilettes aussi. On était entre amis mais pas dans la même chambre, du coup, on a demandé au personnel de nous trouver une solution et malgré que y avait plein de monde, il a pu faire le nécessaire."
"Room was nice and cosy, I had a very good sleep. Breakfast was lovely too. The lady noticed that I really liked drinking the milk they had so she refilled my glass more than once even when breakfast session was about to end. The hotel is at a super duper convenient location. I managed to visit all the attractions I wanted to visit by walking. I’m really glad that I picked Hotel Chagnot."
"Service was excellent and gentleman on reception was extremely helpful. Getting into the car park is confusing as we were not given a code, we had to phone hotel to get the code. This needs to appear on the booking confirmation in future. But the guy on reception was very explanatory on the phone and sorted it very quickly.
L"
"We would DEFINITELY stay here again. Great location. Beautiful decorated. Comfortable rooms. Lovely communal area. We honestly couldn’t have wished for a better hotel. What a fantastic place to stay. I travelled with my 67 year old, and as two females we felt so safe. Really great."
"Very conevnient location if you are travelling or having a short stay. It's on the opposite of the Lille trainstation. For those coming by car, hotel has no parking but there are garages just next to it, costs about 30€extra for a whole night to park the car.
Otherwise hotel very clean, feels safe and staff is friendly. Breakfast was nice and lots of choice. No Gluten-free things, would need to ask in advance. Room are spacious and clean. I would stay again if I'd be nearby."
"Really well located hotel, with lovely art deco features and well chosen furniture. Good, powerful shower and in general very comfortable. The coffee machine in the room was temperamental, although was better behaved after mentioning to the welcome desk. The breakfast was good, although there were few choices for those with food restrictions. There was no decaffeinated coffee available at breakfast so we were advised to get coffee from our bedroom which was a little frustrating. A long walk for a coffee cup with breakfast!"
"We were assigned an accessible junior suite though we didn't request an accessible room.. The bathroom was half finished and the wiring was not completed with the switches for the separate toilet and bath located in the doorway. There were signs pasted on the door to the toilet and the door to the shower stating that the hotel offered its apologies for the inconvenience! There was a workman's support pole found under the sinks which had to be removed by the technician when we complained. There was not a single hook, clothes stand, towel rack or rail anywhere in the bathroom, toilet or room. The hotel staff explained that they would send a technician a second time to drill hooks in the bathroom, we didn't bother since we were staying only 2 nights and didn't want the dust. The shower glass in the shower stall could not contain water within the stall and the floor became wet after we showered.
Location wise the hotel is perfect and the staff were polite. Breakfast was a mix of hot cooked food and the usual cold cuts, cheeses, breads, yoghurt, fruits and juices. The breakfast room changes to a bar at night which serves affordable and nice cocktails."
"The hotel' is really conveniently located, right next to Lille Europe Station. The front desk staff were very friendly, and the buffet breakfast was great - really diverse and delicious. The only downside is that there are bars downstairs and nearby, which probably stay open until midnight. Other than that, everything else was excellent"