The Cliff Side Suites Hotel is grossly misrepresented as a 4-star establishment, in reality, it resembles more of a 2-star quality experience. We had several disappointing communications with the Jet2holidays In-Resort Customer Helpers and Advisors whilst on holiday, and so had to take our complaint officially to Jet2 Holidays. From the moment we arrived, we noticed several issues that were inconsistent with the standard one would associate with a 4-star establishment. The facilities left much to be desired. The room appeared outdated and worn, contributing to an overall lacklustre a**osphere. Moreover, the quality of service we received during our stay was disappointing. Firstly, we had no meet and greet at the hotel drop off site. The minibus driver advised us to find our hotel by Google Maps, and we had to walk with several pieces of luggage each over cobblestones and numerous steps to reach the hotel, posing a potential health and safety risk. Upon arriving at Reception, a small room with only one room for one client, and already tired and hot from pulling luggage, the staff displayed a lack of enthusiasm and professionalism as we were left waiting outside in the midday heat without undercover shade or refreshments for an extended period of time. This greatly impacted our overall impression of the hotel and contributed to a sense of discomfort during our stay. Additionally, the amenities and features advertised on the Jet2 website and in promotional materials were not up to the expected standards of a 4-star hotel. We feel that we had gathered enough evidence to support our complaint, in demonstrating that the hotel did not live up to its claimed 4-star rating. 1. Speaking with Other Guests: We engaged in several conversations with fellow guests to gather more information about their experiences. These fellow guests support and share similar concerns about the hotel’s rating and appalling food served at breakfast times. 2. Contact the Hotel: We shared our observations with the hotel management during our stay and asked them to address our issues, which did not result in any immediate improvements or compensations. 3. Review Booking Details: We have reviewed our booking details, and on examination of the hotel’s description and amenities listed on the Jet2 platform where we made the reservation, we have compared the amenities and services promised in the booking to what we actually received during our stay. 4. Room Condition: The condition of our hotel room was far from what one would expect in a 4-star hotel. The furnishings appeared basic, dated, worn, and in need of maintenance along with industrial basic painted concrete flooring. There were noticeable signs of neglect including chipped paint, stained upholstery and scuffed furniture. Additionally, we were not provided with the following: a) Bed finishings, such as scatter cushions and end of bed runner as depicted on Jet2 images. b) A lack of adequ
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