Verified traveler
7 มีนาคม 2024
We had a 5 night stay, and on our return the first day we saw that the bed was not made, so we asked if the room was supposed to be cleaned every day which we were told that it should. Long story short the room was only cleaned once in the 5 days. We tried to email the general manager but there is an issue ther and our email does not get through. We left a voice message for her but she has not responded as yet.
This does not surprise me, it's a pity because it is a relatively new ptoperty but there is no upkeep. Our bathroom faucet was leaking and we asked for it to be seen to, but unfortunately that was not done.
The front desk stff are friendly enough but they all look like they slept in their clothes, not an image that a hotel wants to portray.
Vert sad but totally repairable if the GM would come out of her office, look around and talk to customers. But then again why? Fort Lauderdale is a vacation spot and there will always be some unsuspecting person!!
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