Alaia Belize, Autograph Collection

My family and I just stayed here during spring break and an amazing time! Staff, property, amenities were wonderful. We’ll be back!

The very first night we had dinner at the Deck Restuarant after we checked in. That night around mid-night I woke up in a lot of pain. I had obviously contracted a stomach infection or food poisoning. I spent the next wo days in bed in pain in with diarrhea. We called the front desk, and the resort did nothing, nor did they have any suggestions. I finally was feeling better so I decided I would extend my trip to experience Belieze. The front desk told me they would look to see if there was a room available this took until 3:00 pm to get a response so I lost another day. I was told there was no rooms available which would have been fine it they just told me that first thing in the morning so I could book accommodations elsewhere. I also tried to speak to a manger several times during that day and was told there was not a manager on site during working hours which I can't comprehend. Finally, when trying to check out I called the front desk for assistance with my luggage, and they did not answer the phone. I called two or three times and let the phone ring for a prolonged period of time. I ended up calling room service who then relayed the message for me and was able to get some help.

Beautiful property and located in town if you like to be in town. We did switch to another hotel that was closer to more beautiful beaches and not in town. I would not do the all inclusive again. Not worth the money and staff was very very slow. Food was just ok. But the breakfast was excellent.

Great option for a clean, friendly resort. Beach and pool were wonderful! Staff were amazing! Shout out to Eric, Monica and Sergio who made our stay extra special. It was very quiet, not a lot of nightlife in the area. Rent a golf cart (off site for a much cheaper deal) and explore the town of San Pedro for dining & party opportunities.

Staff is really friendly and helpful but coyld be pretty slow especially bartenders Lot of exceptions to the all inclusive

I didn’t like that you weren’t able to get nothing to eat after 11pm. I didnt like that i paid for all inclusive and I’m able to get an adult beverage after 10pm unless i pay for it. They didn’t have many activities going on the resort. For the amount of money i paid to stay there could have been better.

We loved this resort so much! The food is amazing, it was so clean, and new! The staff was friendly and kind. Everyone we came across there even off the resort was kind. We absolutely loved our trip! Go fishing & snorkeling & go to secret beach! Worth it!

We had the most amazing stay at the Alaia! Our suite was large, beautifully furnished, and impeccably clean. The property is gorgeous with great amenities. The staff was the best we’ve ever had the pleasure of staying with! Gonzalo, Elvis, Alex, Maria, Stacey, and Monica all went above and beyond for us and truly made our trip spectacular. We will be back again.

The staff was extremely friendly and helpful. If you book excursions, try to avoid doing to through the concierge because it is much more expensive. The road to secret beach on a golf cart and jet skiing was a lot of fun. Snorkeling in Shark Alley was amazing. The area around was a bit rough but I never really felt in danger.