As we walked into this hotel, we were blown away with this wonderful aroma of goodness. This hotel smelled like no other hotel we have ever been in. The ambiance and setting in the hotel was very fine quality. The staff was AMAZINGGG each day !!!!We stayed a few nights to celebrate our 27th anniversary and when I tell you John the bellman made it such a special and wonderful experience. He went above and beyond and has such a great personality and kind spirit. We shared with him that it was our anniversary and the next day he told the concierge Phyliss of it and they delivered fresh handmade chocolate covered strawberries with champagne and the most sweetest note congratulating us on our anniversary. We can't wait to go back!!!!Thank you The Westin for making our weekend very special!!!!
In particular, Vets, disabled and older guests be aware: While this hotel is basically good for pillows and such things - DO NOT use the Valet service that HIlton contracts with (PMC Parking Mgmt in Nashville). This may make a big difference for guests who are limited in luggage carrying abilities. If there is ANY issue with the car (that is simply parked in a contracted public lot for $45!), do not count on the Hilton management staff to have your back with this 3rd party company out of Tennessee! It's a financial win-win situation for Hilton hotels and the PMC Parking Mgmt co. but a guest can potentially get ”screwed” if any damage is done. Always allow extra time to walk around and check your car inside and out - and if there are any scratches warranting a claim - you'll need extra time to get the paperwork all filled out before you leave and head to the airport on time or your special destination. Cannot recommend this Hilton or any other. They do not have your back!