โรงแรมบาดรุตส์พาเลซ

Everything at Badrutt’s Palace has been carefully thought of and selected to be top notch. We were picked up from the train station in a classic Rolls Royce waiting at the exit for us. It’s a quick 5 minute ride to the hotel. Once in the hotel, we were greeted by the friendly staff at check-in and made to feel extremely welcome. We were upgraded based on AE Platinum status and the suite was breathtaking. Top shelf alcohol is complimentary in the room and they even brought me a cake and flowers for my birthday! We enjoyed an English Tea for two in the grand hall which was delightful. Room service was speedy and the burger delicious. We enjoyed the luxury pool facilities, especially the outdoor area. The linens are luxurious and I had the best sleep. The breakfast was included with AE Platinum and was phenom. Concierge was very helpful in arranging a car to Lake Como. The driver was knowledgeable and friendly. I have zero complaints and had the most fantastic stay. We are planning our return trip to the Palace!

Luxurious seems too weak a word. Sumptuous. Elegant. Finery. Abundance. Exquisite. We arrived on the Glacier Express and asked to be picked up. The hotel sent a breathtaking Rolls-Royce (see picture). The driver, Massimo, was so kind and helpful he felt like a family member. This was our first impression, and it was an excellent taste of the things yet to come at Batrutt's Palace Hotel. Our room was lush and perfect. Our "balcony" would be better described as a terrace. Our view of the lake and mountains was breathtaking. Housekeeping and room service were graciously accommodating to any request. The concierges were also wonderfully knowledgeable and helpful. We didn't use the spa, but we visited it, and the ambiance was unique and very inviting.

The service is outstanding - Concierge and Reception very attentive, dedicated and experienced. Service at the SPA and in the Ski room is also very attentive. Location at the heart of St Moritz. SPA facilities /outdoor pool are very nice. Breakfast buffet and menu is also excellent - one of the best I have ever experienced. Everything is top quality. Rooms are roomy (at least in the category I was staying). What could be improved: reserve a time in the evening where the SPA/pool access is restricted to adults (and thus more quiet/relaxing).

The property is gorgeous and upscale and we were excited to see all the different restaurants and amenities. However, when we entered we noticed immediately that they were NOT hospitable in the least…..We had a reservation at kings social for dinner and the after party and we arrived early. We asked to walk around and were told it was for hotel guests only. We restated we had a reservation at their dinner club and we just wanted to view the property to which they reluctantly replied- “ok but please just don’t sit down anywhere”…..wow that was pretty off putting from the gate. We moved on to dinner at kings and the food was great, we paid the bill and had about an hour gap until the after party started. The waitress told us to go visit the bar upstairs in the meantime, she said since we dined at the restaurant it’s no problem. We ventured to the bar and immediately a man behind the rope very rudely said absolutely not, we weren’t hotel guests and couldn’t go in. We had just spent 300 CHF per person at kings and were dressed to the nines, and we were astonished at this level of rudeness. We explained the waitress from kings referred us there and again, very rudely he stated “no, nobody called me to tell me, and you are a guest for kings not here”. Mind you, we live in Los Angeles and are no strangers to elitist and exclusive locations, but even in LA this level of RUDE has never happened. Every corner we turned in badrutts palace seemed like a rejection, which we were not only not accustomed to, but found to be extremely unacceptable for such a beautiful property. We were so turned off that we left without staying for the after party we originally reserved at kings, and I can confidently say, I will never go back to badrutts or recommend to anyone.

An absolute gem that exceeded all expectations. The architecture and interior design created a sophisticated yet comfortable atmosphere. The housekeeping staff maintained everything to the highest standards, and the front desk team went out of their way to accommodate special requests. The lobby bar became our favorite spot for both morning coffee and evening cocktails, thanks to the talent

What struck me most was how the staff seemed to genuinely enjoy their work - their positive energy was infectious! The property has clearly been maintained with love and care. The blend of modern amenities with comfortable, cozy spaces created the perfect environment for both relaxation and productivity. Every meal was a delightful experience