"Have stayed here previously. Check in was smooth. The reception is courteous. Rooms are reasonably sized. My previous and current stays had experienced bedsheets and towels having stains. Certain lights not working. Upon reports on the same, housekeeping came, took pictures but nothing was done. The rooftop bar was worse than I had experienced. Food was tasteless and cocktails were way too sweet. Complaining didn't seem to be heard by the manager. Needs improvement."
"The security staff at the hotel were very friendly and helpful,they would even assist by opening the door, which made us feel welcomed.
The location is very convenient, especially if you have an early ferry back to Malaysia. It’s only about a 5-minute walk to the terminal, which is a big plus.
However, the room cleanliness needs improvement. The pillowcases and bedsheets had visible stains, which was quite disappointing."