We enjoyed our stay at this Sheraton despite a lot of bad reviews. I did request a renovated room and it was a nice quiet room with a lake view. The only issues were safe that didn’t work & the hot & cold water in the bathroom sink were reversed so at first I thought there was no hot water. The beds are comfortable & cozy with lots of good pillows. It had a nightlight in the bathroom & the fan for the thermostat could be set to run continuously so to block out noise. The room had a small refrigerator & a microwave. The lighting was good. They don’t provide cleaning unless your stay is over two days. They do have a breakfast buffet & a restaurant that is open for dinner. The front desk & all the staff were friendly. It is in a convenient location if you want to be in the Midlothian area
What a great hotel. Not just a great city location, but every step was quick and simple. I found a competent and spirited team of workers that were helpful at every turn. There were always guests around the bar for happy hour. The fitness center is big and something you’d expect to find at a big convention hotel. Will be back!
I’ve never stated a Moxy before, and I was pleasantly surprised , Whitney and Rebecca surprisingly made me feel just at home. I will be referring this place to everybody I know and I would definitely stay here again. I would highly recommend this to any person that’s in downtown Richmond any day every day.
Tthe_elms+ Good, clean bed + Staff were pleasant +Interior/Exterior Lighting, quiet location +Grounds were nice - but a lot of litter and debris needed to be picked up +Kristen, head housekeeping, was responsive, even doing some of the work other staff should be doing - Spartan appointments - Poor routine maintenance of fixtures - Fridge squealed all night - Lobby Coffee machine broken the whole time. * (This was actually our lasting memory of the place as we checked out. We understand things break, but problem was the hotel had no backup dispensers of any kind.) They should have rented a commercial unit or acquired hot coffee dispensers the very same day it broke! How long has the ”Out of Order” sign been up now?? -In room coffee packets as bad as we've ever encountered (sorry) - The hotel does not offer recycling facilties to guests - The hotel does not practice or train employees to do any recycling-- this is below IHG's own standards - Kit. Sink was clogged - Sink disposer wouldn't turn on - Room sofa and lounge chair well past replacement age. Heavily sunken in and not clean. -All of the laundry machines had very long-term prior use residue built up in them, some had prior-guest debris-- one washer to the point it couldn't drain. So clothes were left pickling in dirtier water than when we put them in. -Considering the number of appliance internal maintenance issues we kept encountering, we didn't feel comfortable drinking from the lobby ice maker or water machines. -Part-time staff (no name given) didn't notate our extended checkout. Unaware of IHG member status. Didn't bother to pull up the room in the computer. Just as if we never made the request. -Other staff couldn't answer basic questions such as about the room charges we didn't recognize - Besides being undertrained compared to other IHG properties, most staff didn't wear name tag or provide their name on the phone. No accountability for ineptitude or needed training. Summary: Not well managed. Overall showed a lot of maintenance deficiencies and staff training issues. More than other properties. Over 40 years of IHG stays.
We stayed at this hotel just for night but it was very good experience, room were with new furniture, full kitchen that was awesome because we were travelling with kids and in this hotel I had opportunity to cook breakfast for them, also outside there is a grill area with sitting places what is very nice , so, we had a very good experience with this hotel
KKoi SongyooI enjoyed the breakfast, except the waffle, the batter isn't good quality, the bathroom still has hair but other than that is clean, convenient, close to restaurants, front desk are nice.