Candlewood Suites Richmond-South

The hotel was clean and the bed was comfortable

The building was under construction but it wasn’t a huge deal other than not being able to take the stairs. The A/C in the bedroom did not work great- it didn’t have an option to have both constant fan and the A/C running, so if you wanted the fan on full time, it was just the fan and no A/C. Otherwise a nice place, big room. Would stay here again

Two nights straight the fire alarm went off total of times. When I approached the hotel desk to request some sort of discount for keeping me up two nights straight, I got nasty attitudes. I have to escalate this with my credit card company and also contact IHG corporate.

This property was horrible! The fire alarm went off at 1am and again at 4:30 am. They knew they had a problem with the alarms and failed to to let us know.

Wasn’t Told construction would be happening, there were power tools and palm sanders blasting outside my door all day while I tried to sleep for a night shift.

My suite was very nice. It was well maintained, clean and included everything I could possibly ask for. The room remained very cool despite the extremely hot weather at the time of my trip. The common areas and outside of the hotel leave much to be desired, but inside it's good.

I understand that the hotel is going through renovations, but the room was disgusting. The hallways smelled like **** and I was not happy with the room. I have attached pictures of a couple problems, but the dents in the walls, mold in the ac vent, and stains throughout the carpets made us unhappy

It was horrible. The room reeked of smoke, there was loud hammering upstairs at 8am on Sunday morning. It was a disgusting room. First we were given the wrong room that didn’t meet our needs (we registered for 3 people supposed to have a bed and pull out but we’re given just one bed). The room we were moved to has cigarette burns on the couch and the counter and reeked of smoke. There were stains on the floor and ceiling. We were in town for our daughter’s graduation so didn’t have time to find a new place but we were horrified at the condition of the room.

The room was full of cigarette smoke and I was told by the staff they don’t have another room to give me it was the worst experience I’ve had with a hotel room