"Reasonably priced universal hotel which provides early park admission. Room is comfortable. However, the room has poor sound proofing. There is constant vibration in the wall and one of the beds. The hairdryer was faulty and they took more than an hour after 4 calls for them to deliver a replacement. Front desk manager made it up with meal vouchers.
Nonetheless, it was a decent stay but disappointing in several aspects."
"1. Initially we were put in a very substandard room. I had to complain to the front desk and then they moved us to an acceptable one (why didn't they do that in the first place?)
2. We stayed for 5 nights and only on the last day did they clean the room...unacceptable
3. Nobody is ever at the front desk to answer the phone when you call for something so you literally had to go downstairs in the cold to talk to someone
4. The carpet outside the room (#10308) and along the entire walkway to the elevator was soaked with water from a leak somewhere.
On a positive side, the bartender was very nice and the Manager was very helpful when we eventually spoke with her."
"We took our annual leave and traveled to Orlando to visit Disney World and Universal Studios. We stayed at Universal for three days: one day at Loews Portofino Bay Hotel and the other two days at Aventura Hotel.
Since our English is not very good, we had to ask the staff to repeat themselves many times during check-in. At Loews Portofino Bay Hotel, we could feel the staff were clearly impatient with us.
By contrast, Holly, who assisted us with check-in at Aventura Hotel, was truly an angel. Noticing that we were not fluent in English, she spoke very slowly and patiently, making sure we could understand every detail. She also carefully explained our room location, the hotel layout, and all the restaurant options.
Her thoughtfulness was incredibly helpful and made our entire trip far more pleasant and stress-free. I will absolutely recommend Aventura Hotel to all my friends planning a trip to Universal Studios, and I want to express my sincere gratitude to Holly for her flawless service."