"What is shown online does not accurately reflect the actual property. The accommodations resemble a motel and appear quite dated. There was a noticeable sewer odor that entered the room. While the bedding initially looked acceptable, mold was visible inside the cotton filled covers when the lights were off and the TV light was on. I contacted the front desk for replacements, but they were not provided until the following morning.
The location was convenient and the price was affordable. The pools were large and well maintained, which was a positive aspect of the stay."
"This is one of our favourite hotels anywhere. We took our entire three generation family there from the UK a couple of years ago and this year we effectively added a two day stay onto a two week villa rental vacation just so that we could revisit the hotel and play the golf course. We did have a few complaints about two things.
We visited the Italian restaurant’ Cala Bella’ and whilst we enjoyed most of our starters we didn’t really enjoy our main courses with the food feeling pre prepared and warmed up rather than fresh. We sent some back and there was no quibble about taking these off the bill but it was a disappointing dining experience. For that money in a top class hotel everything should be freshly prepared
We felt that some of the charges were excessive, a 20% service charge on a $30 self serve breakfast buffet is scandalous . Similarly $32/day for self parking felt excessive.
This was our third visit to this hotel- will there be a fourth ?"
"1. Initially we were put in a very substandard room. I had to complain to the front desk and then they moved us to an acceptable one (why didn't they do that in the first place?)
2. We stayed for 5 nights and only on the last day did they clean the room...unacceptable
3. Nobody is ever at the front desk to answer the phone when you call for something so you literally had to go downstairs in the cold to talk to someone
4. The carpet outside the room (#10308) and along the entire walkway to the elevator was soaked with water from a leak somewhere.
On a positive side, the bartender was very nice and the Manager was very helpful when we eventually spoke with her."
"We took our annual leave and traveled to Orlando to visit Disney World and Universal Studios. We stayed at Universal for three days: one day at Loews Portofino Bay Hotel and the other two days at Aventura Hotel.
Since our English is not very good, we had to ask the staff to repeat themselves many times during check-in. At Loews Portofino Bay Hotel, we could feel the staff were clearly impatient with us.
By contrast, Holly, who assisted us with check-in at Aventura Hotel, was truly an angel. Noticing that we were not fluent in English, she spoke very slowly and patiently, making sure we could understand every detail. She also carefully explained our room location, the hotel layout, and all the restaurant options.
Her thoughtfulness was incredibly helpful and made our entire trip far more pleasant and stress-free. I will absolutely recommend Aventura Hotel to all my friends planning a trip to Universal Studios, and I want to express my sincere gratitude to Holly for her flawless service."