RRichard Alan ChibaGreat location and great room. Not much of a restaurant. I am disabled and bell service is slow. But overall, I would return knowing the here few negatives
โรงแรมใน International Drive South-Sea World, ออร์ลันโด
ราคาต่อคืนเริ่มต้น:INR 11,314
9.0/10
ยอดเยี่ยม
ผผู้เข้าพักThis was pretty much a great mother/daughter shopping trip that had been awesome up until the last evening.
Our condo was clean, we didn’t get hounded by sales people, it was nice knowing you had to have a key card to get into the gates etc. pretty much a false sense of security I guess.
Some time between 8:30 our last night there and 9:00 the next morning someone decided to “key” my vehicle. Now, when I say “key” it let me specify by saying there are three specific lines from the headlight to the rear fender of my the drivers side of my SUV. It has three very specific “dips” and lines that were not a quick walk by. This was specific.
It’s very unfortunate that even though I was parked in front of the building there are no cameras covering the front of the bldg.
I’m waiting now to hear from the Security Office what, if anything, they plan on doing. Very disappointed that this would happen at a Hilton property.
ผผู้เข้าพักMy husband and I were attending a business meeting. We booked for one night only at $300 plus dollars and our room was on the sixth floor but facing the Lobby. We were not able to get any sleep because of the noise from the Bar which is located next to the check in. There was yelling and shouting well past 1:30 am. Not sure why they would put an open bar in the lobby. I would have asked to be moved but we were already in bed and didn't want to dress and pack up to move. Not sure that I would stay at this location again without asking where my room is located.
โรงแรมใน International Drive South-Sea World, ออร์ลันโด
ราคาต่อคืนเริ่มต้น:INR 14,406
8.6/10
ดีมาก
ВВладислав ДемьяновWe spent 2 nights there. The location is great, just 15 minutes drive to the Parks. The territory is big, beautiful. there are many facilities (like BBQ zones, pools, hot tub).
the apartment is furnished with everything you need (washing and drying machines, kitchen, bath etc.). The apartment needs some renovation - the furniture is a bit worn-out.
Our stay there could have been pleasant unless the service:
at the check-in we were offered 150$ as a gift for new customers if we attend a tour around the hotel. we agreed. The following day we arrived at the meeting point, filled some papers, they took 1$ from our bank card (to check if it works) and then we were given another bank card with 150$ deposit. Then a manager came and told us that as not all of us speaks english fluently, they refuse giving the tour, and charge 150$ from our card. We asked to call the head manager, she arrived only 30 minutes later, took the gift card and gave us the receipt only when we said we were going to call the police.
To conclude, we wasted more than an hour, didn't get any apologies for such unprofessional behaviour.
although the hotel itself is good, the behaviour of the staff is far below the level of Sheraton.
not recommended
ผผู้เข้าพักThis was a terrible experience.
1. I confirmed with the hotel 2 days prior to my arrival they we would be there and they confirmed my reservation.
2. Date of arrival our flight got delayed. I contacted the hotel and confirmed my late arrival due to flight delay. They confirmed.
3. We arrive and the hotel didn’t have a room for us of the type we paid for. Fortunately they had a room but we’d have to move the next day.
4. We were compensated with free parking. That was appreciated.
5. Moved to our new room and the stench that came from the pullout bed cannot be described. It eas horrible. The entire room was filled by the pungent odor. Of course, this was discovered at night.
6. Spoke to the night manager and asked if they could swap the mattress out or change rooms and they said not likely. They gave me some points. Gee, that took care of the smell…
7. Next morning an older gentleman was on staff as manager and he was on it when I spoke with him. He had the maintenance crew in the room within 20 minutes. They took out the old mattress and replaced it with an almost new looking one.
You get what you pay for. Though they resolved our issues we decided to leave half way thru our trip. It was not worth it. The rooms are not in good condition as they appear on their website.
I appreciate their effort but to have to struggle with the staff multiple times, not worth it. We ended up staying at a WDW property with of course, we should have done since the beginning.
CcchelinI dialed room service or guest service center (using the room phone set) three times. None of them were answered. I wonder how come Sheraton has such good service like this?
I finally solved one of the issues myself but still pending one.
Secondly, when I went back around 11:50pm, I consulted front desk regarding the shuttle bus time schedule to Disney. I was told to look for the time table myself which was put on another counter. Although I can go there checking it myself but I don’t think this is the right way Sheraton treats its customers.