I was expecting so much more from this hotel that boasts multiple stars. It’s not just that it’s in need of renovation; it’s that it’s dirty. The plumbing doesn’t work properly. My fellow business travelers reported seeing cockroaches in their rooms. I had to ask housekeeping staff to re-clean my room after they had left the trash unemptied and cups unwashed. I would not have left such a bad review, but we were here for 5 days of meetings and to deal with poor service, mediocre food, and sub-standard cleanliness.
It would of been a much better review except for the staff, the receptionist told us upon check in that our room would be ready in a few minutes, 40 minutes later I had to approach them, than all of a sudden our room was ready, the staff that work here are not friendly at all, especially in the breakfast room they were very rude and abrupt, one staff member was so upset that we did not use a tray, we didn't see them, but he over reacted, location was horrible we were far from everything, could not figure out the transportation, taxis are not very honest, so if you want to walk everywhere not a good choice, now for the good, there is a bar on site, rooms were very nice and clean, lobby area was very nice and bright, the bartender was very friendly, close to the train station if you are taking trains, we only stayed for 2 nights, staff need to improve their people skills, your in hospitality and need a good personality
It was magical. Absolute luxury. Attentive staff who were exceptionally attentive yet not overbearing or condescending. At Olea restaurantm where you can dive into a true culinary world , well crafted dishes, and savory delights, where i got a creamy italian Buratta and fresh Atlantic grilled sea bass, in the end I tried sweetie Pistachio Mille Feuille with Moroccan Atay. Experiencing this culinary adventure will inevitably push me to come again and again. I would like to thank all staff for their warm welcoming, and especially ,the Chef for his genuine care and his creativity.
This riad is beautifully decorated with pink and green pastel colours throughout with a Boho vibe. Very instagrammable! The rooms are clean and the beds were comfy & cosy! Out of the 3 places we have stayed so far in Morocco this one was our fave! The breakfast was well presented and the service was very welcoming. Highly recommend!
JJane Ayano JacksonThe hotel is very clean and modern. The shampoo, conditioner and shower gel are all from NEXU which is the only hotel providing such type of equipment in my Morocco trip.
Very easy to find just inside the Medina. The highlight of this riad is the house manager and her staff. They could not do enough to explain everything, from the local area, restaurants and transport. Exceptional and made our stay very pleasant. The riad is very pleasant with all the rooms facing into the courtyard (no outside windows), so you need to leave the door and shutters open for air circulation. There is a/c for use during the night. The rooms are a good size and there was plenty of hot water. Breakfast was adequate. WiFi in the room was not great and kept cutting out, so you had to use the public areas for a signal. It's position is perfect with easy acces to theMedina, Kasbah and the tram system just outside the walls. You can have your laundry washed for a small charge. When leaving they even walked us to get a local taxi to the train station. Once again many thanks to the house manager and her team. Although very traditional and rustic, there are areas that need improvement and renovation such as the bathroom. The roof terrace was not very appealing...
ผผู้เข้าพักBuon Riad nel cuore della Medina, pulito e ben organizzato. La struttura è molto bella ed è un angolo di pace che fa dimenticare il caos della strada. La colazione è completa e variegata e il personale è molto gentile e disponibile, pronto ad aiutare in caso di bisogno. Lo consiglio!
ММихаилЭто хорошие апартаменты. В номере есть холодильник, плита, кухонная посуда, стиральная машина. Можно готовить себе еду. Рядом магазин Bim. Большая жилая площадь, современный интерьер. Небольшая проблема была с горячей водой, она долго нагревается с помощью автономного нагревателя. Иногда мешал шум кондиционера и стиральной машины в соседних номерах. Номер, в котором я жил, расположен на 4 этаже, а на крыше тоже то ли прачечная, то ли стирка постельного белья. Звук слышен в номере - это минус. Отель расположен рядом с Ботаническим садом, в котором приятно отдыхать днём и вечером.