The grounds were beautiful. Most staff were friendly. The bar tenders were excellent. The entertainment staff were excellent. The resort is old and tired. Our bathtub backed up with black water and sand the hotel did fix it. However, the tub was never cleaned in 7 days it had a black ring. Bathroom towels were stained, and the shower combo is unsafe to climb into. I took pictures and showed them to guest services. They moved us for our 2nd week . Same old furniture, but the room clean. The lobby furniture is old and tired. The pool area is slippery. The pool furniture is dirty and stained the pool towels are the same. There are bridges across the pool there was black tape across them because they are slippery the tape was peeling off and people were tripping on it. A guest removed the tape. Finally, the 2nd week they put matts on the bridges. The bars would run out of different liquor and drink mixes on a daily basis. You are not allowed in the Ambar lobby area, for a cocktail and this was not explained to us on arrival, you could go to the sports bar next door. They have a small area at the beach that has a sign adult only Aquamarine, I asked a security guard why there were different color bracelets in our beach area including kids one day. I was told they were allowed. Odd. The restaurants are also inconsistent. We read the reviews before our 2-week trip and always have an open mind, but the reviews are correct.
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