Hotel Riu Garoé

5th Stay here, this time for our Anniversary. During the Welcome Meeting we were speaking to the New Main Man & mentioned it was our Anniversary on the day & he arranged 2 pieces of very Chocolatey Cake for us, unfortunately it arrived just before dinnertime, & Mrs B is Diabetic, so I had to enjoy it all, but it was a nice touch. The place is still good with the New Man in charge, but not quite as good as before. We will still consider future visits.

4th stay here, & very happy with having a great relaxing stay in a very nice comfortable hotel, serving great food in a very well run restaurant. A couple of recent changes are that us gentlemen don't need to wear long trousers at dinner, which I like as it is to hot for trousers, but because the rules have been relaxed other guests push it a bit further. Elegant shorts are requested, not commando cargo shorts with a tee shirt. The 2nd change was the restaurant evening meal times, instead of 2 sittings, it now has 1 sitting starting at 18.30 to 22.00. But the big disappointment, apart from missing Luis Hernandes, was that for 2 birthday visits for myself, I got bubbly in the room plus a card, plus more bubbly at dinner time and made to feel a bit more special. So the 1st time we stay for Mrs B's Birthday, she gets Nothing. Obviously the new head honcho sees it as a waste of money, we did see him but there was no interaction with any guests, unlike Luis Hernandez, who was very welcoming & so hands on with us guests Mrs B did enjoy her pampering time in the spa, but even hotel guests have to pay full price.

Our 5th holiday at the excellent Riu Garoe (pronounced Garroway). The new general manager Mr Blum is charming and approachable. An asset to the hotel. In general we found all the staff to be friendly and helpful. We especially want to thank Gustavos and Veronica the pool attendants. Our room maid Xiamara as in previous holidays always did a fantastic job. The head chef did impressive meals, thank you all in the restaurant. Also a special mention to receptionist Carmen a lovely lady. We can't wait to return.

I stayed a week at Garoe. I absolutely loved the hotel from the reception who are brilliant, to the wonderful rooms and cleaning staff. However, the buffet is lacking more local produce and there is no effort made for those people with allergies. There was a couple of Gluten-free bread rolls and croissant but they tasted dreadful. The reception copied my list of allergies, but then the kitchen made no efforts to provide alternative meals or to explain what ingredients were in the meals. The signs of meals only indicated roughly what was in them. Also the restaurant does not provide you with a meal box to take with you on trips that are very early in the morning. You are told you can have an early breakfast at 5-5:30 am but you are not allowed to take anything with you. The Gym needs improvement; the mats are old and dirty and the bicycle is old and does not function. The pool of the hotel is small but is adequate for the size of the hotel and the surrounding is very beautiful. People who stay in this hotel are calm and sportive and it is definitely a hotel where you can relax and enjoy your time in Tenerife.

I stayed at this hotel for two weeks in October and had a fantastic experience. We arrived after 11 PM and were greeted with a warm welcome and a welcome drink our luggage was taken to our room. Since I had informed the hotel in advance that we were both vegan, they thoughtfully left a meal for us in the room—a gesture we truly appreciated. Our room was extremely clean and of a high standard. It was cleaned daily, and we could choose when the bed linens were changed. Towels left on the floor were replaced as needed, which was very convenient. On the odd occasions I visited reception, the staff were always incredibly helpful and polite. Our room overlooked the tennis courts, providing a quiet and peaceful atmosphere. The air conditioning was both effective and easy to use. The pool area was spotless, with lifeguards constantly cleaning and mopping to maintain a high standard of hygiene. Fresh towels were available every day, and the changing huts by the pool were great for privacy. The facilities behind the pool bar, including showers, were especially useful on our last day, so we didn’t need a late checkout. The restaurant was a highlight of our stay. There was no set dining time, and the variety of dishes was impressive, changing nightly. Despite being vegan, we always found delicious options. The staff were lovely, and a special mention goes to Cande, who took the time to chat with us and made us feel like part of the family. One small suggestion for improvement would be to ensure the allergen labels are accurate, which is especially important for those with dietary restrictions. That said, we had no trouble finding something new to enjoy each evening. Hotel Managers are always available walking around the property checking in with the guests. This hotel is perfect for a more relaxed and mature crowd, and the subdued evening entertainment suited us perfectly. It’s not a party hotel, which was exactly what we were looking for. The town centre is a bit of a walk downhill, but the shuttle bus is a convenient option, and a taxi back costs just €7.00. There’s plenty of parking available on the land next to the hotel for those with a car. Would I stay here again? Absolutely! This hotel offers excellent standards, a warm and welcoming staff, and a friendly, respectful atmosphere. A big thank you to everyone at the hotel for making our two-week holiday in Tenerife so memorable!

The hotel was fantastic from reception to poolside and everything in between. The rooms were lovely and clean and looked after very well. Angeles did amazing omlettes for breakfast in the restaurant. Sonia and Juani were fantastic in the restaurant, not only efficient but super friendly aswell. Jessica at the pool bar and Veronica with her beautiful smile seemed to work everywhere. The pool was also a great place to be and enjoy the sunshine. Tennis, squash and crazy golf was a great added bonus. We all had a great time and wouldn't hesitate to return. A beautiful hotel all round.