ผู้เข้าพัก
18 ตุลาคม 2021
Having checked-in to the property, paid the property tax, paid for breakfast the next day, I was subsequently informed that as I’d undertaken some trekking on the island of Corsica, I could not take my bag to my room due to the “risk of it being infected with bed bugs”. I was told I could only take a very small plastic bag of clothes and the rest of my luggage would need to remain downstairs next to reception in a tiny room where the left-luggage was. Not only was this completely impractical (I was leaving early the next day after 3-weeks on the island and needed to carefully pack my bags ready for multiple flights early the next morning), but it was also actually unfair of the hotel to only inform me about this “restriction” after I’d checked in. I voiced my dissatisfaction with the situation to the hotel manager and he offered to cancel the entire booking without charge. I then went to stay down the road at the Tilbury Hotel where no such restrictions existed. In fact, no such restrictions existed anywhere else on the island during my 3-week stay despite the owner trying to claim it was “standard policy”. Imagine my surprise when the hotel then fully charged me! I’ve since contacted them on numerous occasions to demand a full refund and thus far they’ve only offered 50%. This, of course, is completely unacceptable as I shouldn’t have been charged in the first place. They're now ignoring all my messages asking them to explain their actions.
แปล