This hotel has a beautiful, calm location, where you can switch off from the world and just relax. The staff in the hotel were excellent, very polite, and smiley all but one time. The view over the bay was stunning, and the hotel was close to everything we wanted to do in the area. However, the cons were unfortunately, off putting enough not wanting to return to the hotel, unless major investment heading in to the property. We booked a superior, bay view room, well, room 104 doesn't have a view, nor being in anyway of 4 stars superior. The room was dark, smelly and dated. There was no mosquito net, so it was a sanctuary for the annoying creatures, and previous splatters were very visible on the wall. The bathroom had serious mould on the ceiling, on the shower cubicle and on the shower doors, plus the toilet had a very pungent smell. The bed was not comfortable, and the mattress was dented so badly that I didn't have one good night sleep at all. Originally was only one pillow per person, and went to ask for more when returned from dinner, but been told by reception that housekeeping was finished for the day and we could get it for the next day. Now, when you pay €265 / night, and you get an answer like this, you begin to question the value. ( we did get the pillows the next day ) Lastly, food and beverage; when we arrived, straightaway we had been told, the dinner was fully booked for the day. Which isn't an issue if it was a city centre location, but it wasn't the case. We got dinner the next day, and it was fine dining, however in this occasion, the portion size was really tiny! And even so we've had 2 courses and dessert, we still felt hungry. Breakfast was OK, nothing extra, nothing bad. The bar service was spot on though. Overall I cant say that we will be back, unless there massive investment going into the rooms.
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