ผู้เข้าพัก
26 กรกฎาคม 2023
A week before my stay here, I sent the property a message telling them I'd be arriving around 2.30am - after their final check in time, which was listed as 9pm. I asked how I would access my room at that time. On the day of my booking I realized I hadn't heard back from the motel regarding the late arrival, so I called the hotel at 6.30pm. No reply, and so I left a message. I also emailed the hotel at this time. I then called 5 or 6 times over the next three hours trying to raise a response. I thought that as I had a confirmed booking, there would be instructions left out for me to access the room when I arrived at the Motel, or someone to let me in. I arrived at around 3am, no key left out, no one answering the phone, no one answering the door bell. I had been driving for nearly 5 hours and my wife and I had to sleep in my car by the side of the road. I've not heard from the Motel management at all. No call, no email, no explanation or apology. I can only assume they just couldn't care less.
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