Savoy Hotel Manila

It was a very memorable experience selecting Savoy Hotel Manila Pasay Me and Family truly enjoy the stay. This is my Review as a First Timer Guest: Upon Arrival there were no available concierge team to help me unload my heavy luggage It was really busy that night I think. But they should add some man power., then I approach the concierge "Ron" for luggage assistance. Rochelle at the Front Desk was patient, professional and very accommodating, she always put a smile on every inquiry that I've made especially maintaining eye contact I truly felt her effort and tremendous assistance in finding a suitable room next to each other. kath and Yan from the reservation team were very swift on their response to my concern.. However the only downfall is that when I launch an email to the reservation team again asking about the swimming and breakfast attire( if there is,) they have failedto reply that only my mom and a 4year old niece were granted due to improvised attire that we used. The Pool attendant on duty that morning was so unbelievable when I humbly requested to temporarily take a pool towel with us in our room coz my niece really needed it."Baka kasi madala nyo Po sa checked or worst magaabono pa Ako nyan.".I understand how strict the policy was.but he could say it in a more professional and polite way without leaving such a sarcastic tone of voice.I have informed Rochelle upon checkout about the 2pcs of pool towel inside the room. Our 2 ooms were so clean and the beds were comfortable. The Bartender I think his name was Nikko at night when we checked in was very accommodating we had an awesome coffee and tea experience while waiting.He even asked "how' s your coffee!?" Very nice way to build a rapport. Upon entering the breakfast Area Ms. Honey asked me to pay for the extra person wherein the 3rd pax with an extra bed and breakfast was already paid upon check in .Nevertheless Refund was acquired after the meal. Apologize was accepted. The breakfast was great and appealing The staff was friendly.Piece of advice should monitor as well the display of food some were already empty and we need to ask a representative to refill the rice.. Overall ,I will definitely choose this hotel for my next visit.

We stayed at Savoy Hotel for one night. We had an early flight the following day and wanted to stay close to the airport so we could have a less stressful flight. The hotel was fully booked the day we checked in. The lobby was super crowded when we arrived. It took about 30 minutes before we could check in. Our room didn’t have towels and we had to call Housekeeping 3x before they were delivered to our room. The hotel, its premises and our room were clean. The buffet breakfast was also satisfying. Overall, our stay was OK. No complaints. The hotel being crowded is due to the holiday season coming up, so it is understandable.

酒店距離3號客運大樓很近 安檢比較嚴格，住在裏面不用擔心安全問題。樓下有很多餐廳，可以解決吃飯的要求。酒店房卡設計很好。為趕不上早餐時間的顧客提供打包早餐，適合轉機。前台服務熱情。唯一的缺點是現在不提供免費接送機了，酒店提供的收費接送機要1200比索每個房間，有點貴了。

酒店就在馬尼拉機場旁邊，安保措施很完善～