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We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!

5/5 Service! Exceptional staff and a great stay in Aqaba Everything was great overall during my stay. The team upgraded me for free to a deluxe room with a balcony right at check-in since my initial room wasn't quite ready. The receptionist team was so sweet, and the room service staff were top-tier. I was under the weather with a sore throat, and they thoughtfully brought hot chamomile lemon tea with honey and extra bottled water straight to my room. That level of care is rare! The only drawback was that the showerhead wasn't functioning (only the lower tub spout worked, so washing my hair took a bit of gymnastics!), but everything else in the room was comfortable and clean. Highly recommend for the unmatched hospitality alone!

Good value hotel in Jordan I have stayed in 5 hotels during 11 days of trip in Jordan. This is the best one !⭐️⭐️⭐️⭐️⭐️ All of the staffs are so friendly and nice. The restaurant staff is helpful and considerate . On the second day morning, she remembered my breakfast preference 😨, even the details. There’s an Italian restaurant right near the hotel. You can enjoy discount yet there were cakes,drinks and shisha. The room is so comfortable and new. I love the design. The night view is so lovely and magnificent. The amenity are good , it’s way better than Movenpick hotel. This hotel offers Dead Sea products for the guests. You can have free drinks from the fridge as well.

ทุกอย่างดีหมดแต่ปัญหาคือไม่ได้ให้ข้อกําหนดเช่นผมติดต่อพนักงานต้อนรับตอนเช้าและขอทําความสะอาดห้องและเปลี่ยนรองเท้า ในตอนเย็นฉันขอรองเท้าและพนักงานตอบและไม่มีการร้องขอของฉัน

We had a wonderful stay at Hotel Alena in Aqaba. From the moment we arrived, the staff was incredibly kind and helpful. They allowed us to check in early and even upgraded us to a more spacious room, which was a lovely surprise! The hotel’s location is perfect—everything is within walking distance, including restaurants, shops, and the city’s main attractions. The cleanliness, comfort, and exceptional service made our stay truly enjoyable. We highly recommend this hotel and will definitely stay here again on our next visit to Aqaba!

Everything was good and ok except that when I arrived to the hotel around 10:00 pm no body was there I had to go next door to the pharmacy to ask if the reception was open or if I had to call someone to check in , the pharmacy employee had to go inside the hotels office to find someone after 15 minutes someone came in

Very convenient, has a private beach and includes access to Ayla. Service was amazing from check-in to check-out.

The hotel was good and well kept (apart from the gym) with very kind and helpful staff. If you're looking for a pool lounging hotel, there are better options within a 20 minute walk as this hotel had one small pool. The gym was not kept very well with weights everywhere and the equipment itself could have been better.

Kempinski Aqaba is a good hotel, but my daughter was vomiting the entire night after eating at their Lebanese restaurant — they clearly messed with the food there. Let’s be honest: yes, this is probably the best hotel in Jordan outside Amman. Good location, sea access, solid building. That’s the baseline. Now the reality. After dinner at the Lebanese restaurant, our daughter got severe food poisoning. She ate a very basic kebab — nothing exotic — and was vomiting all night. This strongly suggests old or reheated food. For a hotel of this level, this is unacceptable. Whatever they are doing in that kitchen, it is not safe. Avoid this restaurant. Service overall is weak and poorly trained, with one clear exception: a woman at reception in a red suit. Professional, organized, calm, and efficient. She arranged our diving perfectly within two hours, last minute, everything flawless. Unfortunately, she seems to be the only person in the hotel who actually understands hospitality. One professional cannot compensate for an entire untrained team. Breakfast is chaotic and uncomfortable. Long lines for eggs (15 minutes), long waits for simple tea, small selection, many staff, very little efficiency. The gym is a joke: tiny, badly equipped, and absurdly located above the lobby, so any noise is immediately heard downstairs. Proper training is basically impossible. Bottom line: Yes, Kempinski is the best option here. And yet we got food poisoning, weak service, and poor design decisions. If this is the best, the bar in Aqaba is extremely low.

โรงแรมนี้อยู่ระหว่างการปรับปรุงครั้งใหญ่ ห้องล้าสมัย ไม่สะอาดแน่นอน ฉันเช็คอินและฉันเหนื่อยมากหลังจากเที่ยวบิน 12 ชั่วโมง ตื่นมาใช้ห้องน้ําก็หลับไปทันที ฉันพบว่ามันเต็มไปด้วยปัสสาวะและ ฝักบัวเต็มไปด้วยทราย ฉันโทรหารูมเซอร์วิสตอนตี 3 และฉันขอให้พวกเขาทําความสะอาดโดยเฉพาะฉันไม่สามารถใช้ห้องน้ําได้ ฉันต้องทําความสะอาดตัวเองเพราะพวกเขาไม่สนใจฉัน อาหารเช้าอร่อยมากมีให้เลือกมากมาย โดยรวมแล้วฉันให้ 4 out of 10 ฉันไม่อยากจะเชื่อเลยว่ามันมีแฟรนไชส์อินเตอร์คอนติเนนตัล