โรงแรมพร้อมWifiในอะกาบา

We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!

โรงแรมหรู การซ่อมแซมที่สดใหม่และสภาพแวดล้อม กลิ่นของโรงแรมน่ารื่นรมย์ ผ้าปูที่นอนที่มีคุณภาพที่น่าทึ่งและหมอนให้เลือก ชายหาดเย็น ๆ ทรายสีขาว แต่น้ําสดชื่น อาหารเช้าและอาหารเย็นที่น่าตื่นตาตื่นใจในร้านอาหาร ติรามิสุดีกว่าบ้านเกิดของขนม :) มีสถานการณ์เมื่อต้องการแพทย์ และเจ้าหน้าที่ทางการแพทย์ของโรงแรมก็เข้ามาช่วย ตรวจสั้นๆ ขอบคุณสําหรับการดูแลของคุณ!

It is a brand-new hotel and is located in the central area of Aqaba with many shops around. The staff there are very helpful in providing tourist and transport information and show respect when receiving various feedback from guests.

ทุกอย่างดีหมดแต่ปัญหาคือไม่ได้ให้ข้อกําหนดเช่นผมติดต่อพนักงานต้อนรับตอนเช้าและขอทําความสะอาดห้องและเปลี่ยนรองเท้า ในตอนเย็นฉันขอรองเท้าและพนักงานตอบและไม่มีการร้องขอของฉัน

We had a wonderful stay at Hotel Alena in Aqaba. From the moment we arrived, the staff was incredibly kind and helpful. They allowed us to check in early and even upgraded us to a more spacious room, which was a lovely surprise! The hotel’s location is perfect—everything is within walking distance, including restaurants, shops, and the city’s main attractions. The cleanliness, comfort, and exceptional service made our stay truly enjoyable. We highly recommend this hotel and will definitely stay here again on our next visit to Aqaba!

โรงแรมสะอาดและสะดวกสบายและอาหารเช้าก็ดี ฟังก์ชั่นการใช้ชีวิตดีและมีย่านธุรกิจเล็กๆ อยู่ใกล้เคียงซึ่งคุณสามารถซื้อและรับประทานอาหารได้ ขอแนะนําให้ไปที่ ATM ของธนาคาร ABC ที่อยู่ใกล้เคียงเพื่อรับเงิน ค่าธรรมเนียมการชําระเงินต้อง 5JD เท่านั้น และยอดเงินสามารถเข้าถึง 1000JD (เดิน 1 นาที)

Everything was good and ok except that when I arrived to the hotel around 10:00 pm no body was there I had to go next door to the pharmacy to ask if the reception was open or if I had to call someone to check in , the pharmacy employee had to go inside the hotels office to find someone after 15 minutes someone came in

Отель в пешей доступности от пляжа. Рядом есть большая парковка, внизу обменник и множество магазинов. Постель чистая, хоть были небольшие пятна. Стены при входе в номер грязные. Завтрак не очень разнообразный, проходит на последнем этаже с красивым видом на море. Останавливались на две ночи, уборка была каждый день, но мы отказались, взяли только воду. Рядом мечеть, утром будет слышно, имейте в виду, если чуткий сон. Случайно разбили кружку и сказали об этом на ресепшен, штраф не взяли.

Very convenient, has a private beach and includes access to Ayla. Service was amazing from check-in to check-out.

good people good stay! i would just say a bit more attention to detail is needed in terms of the rooms, also a bit hot in the hotel corridors reception areas otherwise all was well!