โรงแรมพร้อมWifiในอะกาบา

"Our stay in this hotel was very good. The staff of this hotel was very helpful and very nice with us. The breakfast is a buffet with traditionnal jordan food and it was good."

"The hotel is at great location and the room is clean. Staffs are helpful & friendly. There’s a shop selling souvenirs just near the lobby, with a very friendly owner. We liked the breakfast, but the pool is a bit disappointed. Anyway, finding a decent room with this price in Aqaba isn’t easy. We enjoyed our stay there very much!"

"Buen hotel, el check in y check out rápido y sin complicaciones, el cuarto no es muy lujoso pero por lo que se paga está acorde, solo las instalaciones se ven ya un poco viejas, pero aun tolerable"

"We had a wonderful stay at Hotel Alena in Aqaba. From the moment we arrived, the staff was incredibly kind and helpful. They allowed us to check in early and even upgraded us to a more spacious room, which was a lovely surprise! The hotel’s location is perfect—everything is within walking distance, including restaurants, shops, and the city’s main attractions. The cleanliness, comfort, and exceptional service made our stay truly enjoyable. We highly recommend this hotel and will definitely stay here again on our next visit to Aqaba!"

"Everything was good and ok except that when I arrived to the hotel around 10:00 pm no body was there I had to go next door to the pharmacy to ask if the reception was open or if I had to call someone to check in , the pharmacy employee had to go inside the hotels office to find someone after 15 minutes someone came in"

"We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!"

"เป็นโรงแรมใหม่ ห้องพักสะอาดและสะดวกสบาย ฝักบัวเป็นสิ่งที่ดี เตียงนอนสบายมาก พนักงานเป็นกันเองและช่วยเหลือดีมาก เป็นการพักที่ดี ครั้งหน้าจะกลับมาอีกแน่นอน"

"Was a bit noisy at night. Generally the place could do with a bit of love…"

"โรงแรมโดยทั่วไปดีมาก แต่เหนื่อยไปหน่อย ควรค่าแก่การพิจารณา: สระว่ายน้ําทํางานในฤดูหนาวก่อนพระอาทิตย์ตก มีจากุซซี่ในร่มและอ่างอาบน้ํา (แยกชายและหญิง ทํางานจนถึง 23:00 น.) คุณสามารถนําแอลกอฮอล์และผลิตภัณฑ์ปิดผนึกจากร้านได้หนึ่งขวด คุณไม่สามารถนําอาหารจากร้านอาหารนอกโรงแรมได้"

"นี่เป็น Ruixiang แห่งที่สองที่ฉันพักในทริป Jordan โดยรวมแล้วไม่ดีเท่าทะเลตายโดยเฉพาะการบริการ ฉันเขียนไว้อย่างชัดเจนว่าทริปนี้เป็นทริปวันครบรอบของเราเมื่อฉันทําการจอง โรงแรมไม่ได้ทําการตกแต่งใดๆ และแผนกต้อนรับไม่ได้แสดงความยินดีกับเรา ไม่เพียงแต่ไม่กระตือรือร้น แต่ยังรวมถึงคืนแรกเนื่องจากกลุ่มทัวร์ที่มาถึงในวันนั้นเต็มห้องและเปลี่ยนห้องเตียงคู่เดิมเป็นเตียงคู่ สิ่งนี้แตกต่างจากบริการของ Dead Hai Ruixiang Hotel แทบจะไม่แนะนําให้เพื่อนรอบตัวมาที่นี่ ฉันผิดหวังมาก!"