Check in was terrible had me sat there for a long time. I was sat there from 12.45 I no checking isn’t till 2 but I didn’t get my room till 2.35 other people was just walking in and getting checked in I asked they said they forgot about me when I was sat right infront of them
Mixed Experience at Hilton Syon Park: Room Delays, Unexpected Pool & other charges
Rating: ★★★☆☆
I recently stayed at the Hilton Syon Park for four nights and had a mixed experience overall. While the hotel had some positive aspects, there were also a couple of disappointing aspects that affected my overall satisfaction.
Let's start with the positives. The majority of the staff members I encountered during my stay were friendly and helpful (80% are foreigners). They were always ready to assist with any questions or requests, which made me feel welcomed and valued as a guest. Additionally, the hotel's breakfast, while very basic is just acceptable. The room was quite spacious and beddings satisfactory.
Unfortunately, there were a few issues that detracted from an otherwise pleasant stay. Firstly, upon checking in at 5pm, I was disappointed to find that my room was not ready until 6:30pm. Although the gentleman at the front desk was kind and apologetic about the delay, it was an inconvenience after a long journey and negatively impacted my initial impression of the hotel.
Another unexpected disappointment was the pool usage policy. I was surprised to discover that there was a charge of £25 per person for a 90-minute session to access the hotel pool, something that isn’t mentioned anywhere on trip.com. Considering the Hilton brand and the premium I paid, I did not anticipate such an additional cost for utilizing the pool facilities. This seemed disproportionate and out of line with the expectations I had for a hotel of this caliber. I heard other people complaining about it, even others complaining that they had paid for it and it was smelly.
Additionally, it's worth noting that while complimentary water was provided in the room on the first night, I was surprised to find that there was a charge for the water on the following nights. This was unexpected, as I would have assumed that water would continue to be complimentary throughout my stay. It would have been helpful for this information to be communicated clearly, again not a nice feeling from a Hilton.
On the whole, while the Hilton Syon Park had several positive aspects, such as friendly staff and an acceptable breakfast, there were a few disappointments that affected my overall impression. The delay in room availability during check-in, the unexpected charges for pool usage, and the shift from complimentary to paid water in the room were not in line with the level of service and value I expected from a Hilton.
At Premier Inn London Brentford, you are conveniently based a 20-minute drive from Heathrow Airport and 30 minutes by rail to central London. Visit nearby Kew, Richmond or Twickenham for a day admiring the leafy suburbs and the beautiful parks, or head into London via Brentford train station for a day exploring the capital. And, at the end of a long day you can return to our Brentford hotel, on-site Thyme restaurant and one of our new generation bedrooms, featuring an impressive 40" flat screen TV, bright, modern bathroom with a large shower head and brand new, slumber-inducing, king-size Hypnos bed.
ผผู้เข้าพัก2023.10.05
Because of the positive reviews, I chose to stay at this place. The location is a 20-minute walk from the subway station, which is not too bad. The hotel is also not far from the airport and the subway line is rather convenient. However, I had to wait for 20 minutes when checking in, and parking required an additional fee. The price was not particularly cheap either. There weren't many amenities nearby. This place might be suitable for business trips, but overall, it's just an average chain hotel.
There's something special about lovely, leafy Kew with its world-famous gardens, historic houses and relaxed, village green feel. Premier Inn Kew puts it all at your fingers. Wander to the grand Hogarth House, Chiswick House and Syon Park. Catch the big match at Twickenham Stadium. Indulge in retail therapy at the Westfield Centre. Then escape the hustle, bustle, ruck or scrum in our secluded garden terrace, dine in our own tasty restaurant and then drift off in our extra-comfy bed.