Overpromises and underdelivers. To begin the front desk team, at least the one I interacted with, was overall uninformed and unfamiliar with the property itself. At check in I was told my room was quiet and located on the courtyard. I was surprised when I realized it was on the first floor facing the garbage dumpsters in the street (See picture). The team acts with a mix of indifference with a hunt of superiority and snobbishness. I asked the concierge staff to make 3 dinner reservations, at a time when the restaurants were open, so they could place the necessary calls. Never received an answer. The room is clean but a bit tired needing to be freshened up. Old carpet. Very dark, needing lights on at all times. The common areas are pleasant and well kept. The location is perfect, however there are other excellent choices nearby for the same rate offering an absolutely better class of service. I visit Paris monthly, I will not stay here again. Thank you.
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