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A huge thank you to Hotel Montchalet for the most magical 3 night stay. Every single member of staff (reception/ drivers/ bar/ restaurant and cleaning) went out of their way to be attentive to our every need, and always with a smile. We stayed half board and the food was both delicious and beautifully presented. The secluded location gave fabulous views and the ever available, courtesy shuttle allowed us easy access to central Ortesei and ski lifts. Rooms stylish and immaculate. The heated boot room lockers were effective & a good size. WiFi excellent. Honestly the best hotel experience in many years. We will definitely visit again.

One of the nicest hotels we’ve stayed in. It started with checking in where they unloaded our car while the front desk gave us a tour of the beautifully decorated hotel. Our room had a hot tub and they provided small treats for us, perfect after a day of hiking. The breakfast was as good as you can get, so delicious. Great hotel

Exceptional large room with balcony (view) and amenities…. Staff were superb.

Gorgeous boutique hotel every think you can ask for

My husband and I spent 3 wonderful nights at Montchalet and intend to return in the future. We had the room with the Steamshower and 2 balconies and thoroughly enjoyed our stay! I can not say enough wonderful things about the staff - from the driver of the shuttle, the receptionists, bartender, masseuse and especially the wait staff in the restaurant! They felt like family by the end of our stay. Their attention to detail and service is first class! We ate dinner in the hotel all 3 nights, with the last night being room service, excellent each time. We found the selection on the menus to be excellent. Breakfast was delicious and loved the variety. Can not say enough good things about Montchalet.

We stayed here with our family and had 3 suites. The property is nice and most of the staff are great. The issue we had was when our grown daughter and her husband had problems with the air conditioning and their suite not getting cold. They called the front desk and the staff attempted to fix the problem and gave them portable units. The portable units did an insufficient job cooling the place. The following morning our daughter went downstairs to the front desk to discuss what could be done, and immediately out of the back room a woman walked out SCREAMING at them! She said she was the manager, and would not let them speak. The worst part of the ordeal was that we found out that she WAS THE OWNER, so we know there will be no action taken to correct this abusive behavior. The only reason we did not give a worse review was that the staff apologized for her behavior and one staff member commented that they had never seen anything like this in all their years in the hospitality industry. Our family vacation to this supposed 5 star hotel went from something we all cherished as a family to one of disappointment. I should never in good conscience recommend a hotel/resort where the owner is mean and abusive to guests. Bottom line is it’s impossible to fire the owner, and therefore we will never return!