A la Cour d'Alsace by HappyCulture

Nice location and ambience but we found the staff very unattentive and the rooms very uncomfortable due to the heat; our room temp is 27.4 C (＞ 80 degrees F) and despite 3 visits to the front desk over the past couple of days, the staff has done nothing to fix the situation even though there is a thermostat (nonfunctioning) in the room and they also say that they can control the room temp from the front desk. The room is unbearably uncomfortable, they don't seem to care at all. Others in our large group in other rooms have similar issues. It is much cooler outside but opening the windows (which have no screens) bring in flies and mosquitos. Nearly impossible to sleep at night in this heat. Tomorrow I might actually go out and buy a fan for our final night. Otherwise the staff is ok and they will occasionally smile. I would not stay here again. Such a disappointment, especially with the amt of money we are paying for this hotel.

Careful this is a tourist trap. They promises services that they do not deliver like spa with Hammam and sauna that never works. The Electric car infrastructure is not safe and not respect the safety regulation (damage my car) and management is no where to be contacted so solve issue. Shame on you Nicolas Dubas Never book that one as there is plenty of good hotel in the town. Siegfried Quillet Room 102 on 18/09/2024 I will will upload the picture later. Do not book this hotel

Lovely location in middle of a very pretty town. Nice staff and rooms very clean and comfortable. Restaurant very good. Electric car charger a bonus in a safe parking area and plenty storage for bicycles. Definitely recommend to friends and family

This is a lovely hotel. It's located off of the main street and very quite while still being close to all the places on the main street. The hotel staff is great and will help with anything you may need. The spa use is included with the room. The spa has both a stream room as well as a dry sauna. It also had a pool that has hydro jets at different locations around the pool which are great to use after a long day. If you included the breakfast with your room you not be disappointed. The food is fabulous! We did not eat at the restaurant for dinner but judging from how good the breakfast is I'm sure you will be impressed. I hope you enjoy your stay as much as we did!

We stayed here for four nights and had a delightful stay. The hotel is a little difficult to find (worth looking at Google before you go) but there is very good parking on site and the hotel is only round the corner from the centre of Obernai which is a lovely place. We had a superior room on the first floor which was super, large and very well appointed with a fridge and tea and coffee making facilities. Free water in your room and they were excellent at topping things up - so many hotels give you everything on the first night but are bad at giving you anything if you stay longer! Down in the bar there was a smart coffee making machine, water and fruit juice which you could help yourself to throughout the day and free of charge. The hotel food was excellent, we had dinner outside on our first two nights which was lovely, dinner was of a very high standard but I would suggest you book in advance as we couldn’t get a reservation for our third night but there are very good restaurants nearby. We were beautifully looked after by Charlotte and Melissa who were an absolute delight, spoke perfect English and were a real credit to the hotel. All the staff we encountered were very professional and helpful. Reception staff were very pleasant but on arrival I felt they could have been a bit more jolly and welcoming! Overall a great hotel, lovely swimming pool, garden which was quiet and relaxing - a very classy hotel, we will be back!

Located in a small street close to Obernai's main square, this hotel is an oasis of calm with a beautiful garden, charming architecture, and a pool and spa. Clean and spacious rooms, modern bathrooms. Friendly and professional staff, excellent restaurant - the breakfast buffet was varied, filling, and delicious (croissants and other pastries, yogurts, pancakes and waffles, fruit, cheeses, etc.) Parking is available in the courtyard. A fabulous stay.