Samuel Yin
19 พฤศจิกายน 2021
The location and the private are great. We are a bit disappointed with the service that we received when we got bit by the bed bugs. We reported and showed the incident to the sales and marketing director. First she said, it’s a tropical island, the bed bugs is normal. Then when I pulled up my shirt and showed her the bites, she immediately said she will change our room and investigate. We received no investigation report, the switch room process was a pain, no oin**ent or medication ever provided. The security told me they only have medication for open wounds. Meanwhile, the bites caused my skin to open because of the itchiness and it spreads all over my body. We just wish they can do a better job with the cleanliness and bed bugs trea**ent. Not simply just said, it’s tropical, and we can just switch your room to brush it off.
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