โรงแรมใกล้ Joris Ivens - monumentในไนเมเกน

The place is nice, staff great. Unfortunately I can not split the stars so please read this. The one star is just and only for the Spa, and it's management. Today I booked a duo scrub to do something nice with my daughter. On the website it is written: Scrub, cream, and head massage for 2 people.50 minutes, 98 euro. This is misleading and totally unfair for the client. We get in and we have 1 masseuse for 2 people.So technically I am paying 49 euro each for 25 (it was 20 at the end) minutes, and not for 50 minutes. Again: THIS is not specified on the website. We are sitting on no bed, just some estethician chairs which put your head lower than your body, totally uncomfortable. Totally low standards. We get scrub on 4 parts of our body: lower legs, front arms, beginning of your back and belly.And we are asked to turn. So only front Then we shower, and with the swimming suits on and with the face towel we get (small) it's totally impossible to get the scrub out. I remove my swimming suit, and I ask for a shower towel, while I am trying butt naked to climb on the chair again. Then comes the cream on the same 4 spots. At my question : why don't we get cream on hands and feet, she says that: The cream makes the feet sliding and the client could fall (!!) And: Masseuse has a phobia touching feet. (Really??? Who hired you?and why don't you do facials then?). Last is the head massage of 5 minutes which it hurts because the amount of oil is non existent. We leave and we paid 98 euro for half a treatment, a partial scrub, a partial cream, dry hands, feet, and lower back, and scrub all over places that I can't name. Masseuse pretends not to see my disappointment or she doesn't care That's a rip off. Nowhere on the website are these things mentioned and we were not informed upfront that the treatment would be only for 4 parts of the body and the masseuse was phobic. I didn't get the choice to stand up and leave, instead of being robbed off I go to complain to reception and the EXCEPTIONAL Lucy (excellent customer care) talks with the spa manager. Obviously the management hired the phobic masseuse so that's the standard. Amateur hour I don't get any excuses, and only 23 euro off the bill. Poor Lucy is left to represent the Sanadome and the shabby operation of a cheap and amateur spa management. She offers me drinks. I appreciate it. I would go back to the hotel and to the thermae, however I won't book a treatment ever again. And so should you do as well! Note for Sanadome management: This kind of service which is obviously incompetently managed from a third part, lowers your standards and your stars. Thank you Lucy, you are really what customer care is about

ฉันมีช่วงเวลาที่ดีที่นี่กับแม่และลูกสาวของฉันในเดือนกันยายน เราไปเยี่ยมหลุมฝังศพของลุงของแม่ของฉันในฐานะครอบครัว เรามาถึงช้ามากเพราะอาหารเย็นปิด แต่โรงแรมทําให้แน่ใจว่าเรามีอาหาร เรากินสองในสามคืนที่โรงแรมและอาหารน่ารักและราคาสมเหตุสมผล พนักงานเป็นมิตรและเอาใจใส่ เรามีสองห้องทั้งสองห้องกว้างขวางและตกแต่งอย่างดีพร้อมห้องสวีทที่น่ารัก โรงแรมตั้งอยู่บนถนนสายหลักใน Elst อย่างเหมาะอย่างยิ่ง เรามีช่วงเวลาที่ดีและจะกลับมา

เพิ่งดื่มและของว่างก่อนอาหารเย็น สั่งขนมเชอร์รี่เล็ก ๆ กับชีสถั่วและมะกอก นี่เป็นส่วนที่ใจกว้างระหว่างเราและอิ่มพอที่จะไม่ต้องทานอาหารเย็นมากเมื่อเรากลับบ้านในวันพรรษา พนักงานที่เป็นมิตรและเอาใจใส่และหลายคน เรานั่งบนระเบียงกับสุนัขของเราและมองเห็นทุ่งหญ้าสีเขียวที่เขียวชอุ่ม เรารู้สึกเป็นที่นิยมมาก

Just a short (thankfully downhill) walk from the railway station (extensive rail and bus services give easy access to almost anywhere in the Netherlands) the hotel is an even shorter walk from the north bank of the Nederrijn with its shady walks and numerous restaurants. Very handy as there is no restaurant at any IHG Express. As I arrived mid-morning the room was not ready but the staff (more about them later) were happy to store my case until I returned that afternoon (and again after checkout before leaving on an afternoon train). The room itself was a good size with a large comfortable bed, a functional desk and chair and a comfortable chair. Air conditioning kept the temperature stable and the lighting was good - not the ”fashionable” near darkness of some. Bathroom was good with a spacious shower. Everything was spotlessly clean. Coffee and tea available. Breakfast is the only meal offered and is a fairly basic standard european offering. Meats, eggs and cheeses were adequate, yoghurt good, fresh fruit salad very good indeed. Coffee was machine provided and good with a variety of offerings. No hot options (standard with the Express brand) and I did not try any of the other cold choices. Although fairly centrally located with easy access to shops and all the usual facilities and infrastructure the room was quiet and peaceful. An Albert Heijn mini-supermarket opposite attracted small groups in the evening but was not a bother - indeed very useful for an occasional small purchase. All standard and as expected for the brand so why mark it excellent? I will come back to the staff who were unfailingly excellent - helpful, cheery and friendly (though never less than professional) and recognised me by the end of day 1. A credit to the hotel and its management. This is now my first choice when next in the vicinity