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"This is a great option if you want to stay right in the heart of American Village. The hotel is brand new, which really shows in the condition of the rooms and facilities. The amenities were excellent - having a washer/dryer with 2 complimentary detergent packets daily was incredibly convenient, especially for a longer stay. The in-room fridge and microwave also made it easy to prepare simple meals instead of eating out all the time. The room itself felt more like an apartment, with a spacious living area, a balcony, and an amazing view overlooking American Village. Location-wise, it’s perfect if your main focus is exploring American Village. However, beyond that, the area gets pretty quiet late at night once most of the village closes. In hindsight, I probably would have stayed further north as a base for visiting Okinawa’s northern attractions. Unfortunately, the service experience was disappointing, especially after hours. During check-in, security refused to let me temporarily park in the open spaces while unloading luggage, claiming it would encourage everyone else to demand parking there. Considering the inconvenience of retrieving the car from the automated lift parking just to unload bags, the response felt unreasonable, so I ended up parking curbside instead. Things got worse later that night when I accidentally left my key card in the room. I buzzed reception for assistance, but the staff member simply kept gesturing for me to tap my card to enter and refused to come help open the door despite me clearly explaining the situation. There was also no security staff present at the parking area to operate the automated parking lift when I returned, so I parked in the surface lot instead - only to be scolded by security the next morning during check-out. Overall, the hotel itself and the facilities are excellent, but the inconsistent and unhelpful service significantly affected the experience."

"The hotel and room were very clean and customer service responds quickly. There was a washer and areas to dry along with a smoking deck. 8.7/10 will recommend."