Fabulous stay! I was there for work. Water waiting at the front desk. Phyllis was always cheerful and helpful at the front desk with restaurant recommendations and helping me out when I forgot toothpaste. Lauren at the bar is so charming and fabulous. The breakfast was delish and I will stay here even if I get a better rate at another hotel.
This was definitlely my worst hotel experience ever. I have to stay at conferences frequently, and I will be avoiding Hilton and any Hilton brands whenever possible. To be fair to this hotel, I'll start with the one positive: the line staff, for the most part, was very friendly. That leads me to believe it is more of a management problem (that extends beyond this one hotel), and - goodness - the problems run deep! So, here are my criticisms: (1) The room was disgusting. There was dust all over the table and furniture, and a mold-like smell everywhere. The floor had a blood-like stain in several spots going from the tv to the bathroom, as you can see in the pictures. (2) I paid extra for the executive floor, and - believe me - you're wasting your money if you decide to do the same. I don't believe there actually is any concierge service (when I tried, I was told I would be contacted later, and I never was). The executive lounge was hardly ever open (even during the advertised hours), and when it was it, was hardly ever stocked. It apparently doubled as the employee break room, because that was all I saw in there on the two occasions my card actually allowed me access to the room. (3) The heating and air unit was broken. When I arrived, the entire 9th floor was 80 degrees. When I tried using adjusting the AC unit, I saw why. The regulator appears to be broken. If you turn on ”heat,” it heats up regardless of the room temperature and continues to heat up regardless. Same for the cool setting. So you either get 80-plus degrees or 65-minus degrees. It was impossible to get the room at a comfortable temperature. (4) I only received one towel for an entire 4-night stay, and couldn't understand why. (5) The parking situation is terrible. If you plan to ever leave in your car to go out into the town, it will cost a pretty penny because every single time you leave, you're paying $11. (6) I ran into a woman who had an even worse experience than mine in the elevator. She had been assigned a room that was already booked, and walked into the room and encountered another woman on the toilet! (7) MOST IMPORTANTLY, I was with a crew that had a once-in-a-lifetime opportunity. I had called early and spoken to someone (via the 1-800 number), and was given assurances about an accomodation. I asked at the front desk, and was told the manager would contact me about it. I never was. A once-in-a-lifetime experience was ruined, and I don't think I can forgive Hilton brands for that.
ผผู้เข้าพักGood- —Water pressure was good —Plentiful hot water —Bed was comfortable —Renovated room (201) —Heat was fine (heat was controlled by thermostat on wall. A/C is controlled via window unit). —Room was clean —Bath towels were great —Restaurant was in the same parking lot —Good value for what you pay for So-So- —WiFi was Ok but would occasionally either stop or drop to very low bandwidth. —Lobby is still closed - must do all transactions through a small bullet proof glass window. —I only stayed one night, but I got the feeling part of the hotel houses “long term” guests. Bad- —Don’t like the $100 deposit process - what a hassle!
RRebecca MLooks can be deseving. When seeing the lobby I thought This is really nice and our children are gonna enjoy themselves. Boy was I wrong! I don't even know where to begin. Made reservations online for a week soon as we arrive got our key for the room my family and I were greeted by a roach . The towels were dingy with spots. The blankets had burnt holes fridge was dirty The outlet cover was half cracked. The claw marks on the bathroom door from animals and it smells like an animal kennel with cat piss smell ,trash mildew, and Old bleach. I am from the front desk of the roaches and the burn marks I was told that they would send maintenance down haven't seen maintenance from that day till this day housekeeping does not knock on the door to see if you need anything you have to physically run them down and no one speaks English they use their phone to interpret what to say. False advertisements there's no continental breakfast my kids thought that they were going to go swimming needless to say the pool is out of order along with the ice machine. They're very rude at the front desk they don't know how to speak to people. Everyday a few times in the day my key card had to be reactivated. We were killing roaches and flies all day every day. We were better off camping outdoors . They had a few events that took place and the music was so loud you could feel the vibration. People running and screaming threw the hallway starting around 1am until about 4am. During checkout we asked about our points to get free nights you earned. (The stay should be free always) We were told that we had to ask to be signed up for the Rewards before paying for the room and give them the rewards number which is impossible when they (Receptiones) are supposed to give it to the customer. Then said that I wasn't on the rewards program. Which is Bull. I then logged in my account in front of her she then said that we don't have any points when you receive them when your supposed to receive them every day your there 12 days and not 1 point . This place is full of and they respond to everyone's review the same especially about the bugs and the Pest Control Company they say they use. Please I'm warning you Don't Stop Here. You will definitely regret it!!