We arrive at the hotel late in the evening around 9:00p after a long day. The check-in staff were cordial. Things seemed ok with the room at first. After waking up in the middle of the night, turned on the light to use the bathroom, and we were greeted by roaches (two in the bathroom and one on the kitchen counter. I immediately called the front desk to tell them, and the desk clerk said the hotel was completely full, so they couldn't move us to another room. They offered a refund, but I said we have no where else to go in the middle of the night. They said come by the desk in the morning, and we will work out the refund/discount at checkout. We reluctantly and uncomfortably stayed, but kept the lights on all night, and barely slept. Very restless night. There was another sighting during the night. Then a baby bug sighted the next morning. Oh, did I mention what appeared to be black mold on the wall above the shower. We got out of there the next morning as soon as possible. When we stopped by the desk to check out, I asked about the refund promised from the night before, but they said the manager was not in and would not be there until the next day, and she would call me back. Of course she didn't call me back, so I had to call them. Then when I spoke to her, she said she didn't know about the refund I discussed with the staff. She said when they went in the room, they didn't see any roaches...so I could not get a refund. I shared that I thought the room quality was not befitting of a Marriott Brand property in cleanliness or customer service (I stay at Marriott hotels all the time). I expressed how disappointed I was, with her customer service, and our hotel stay, but it did not seem to matter. There are many other brands out there to choose from. Don't Stay Here. But if for some reason you have to, keep the lights on, and take photos of any sightings, or they won't believe you.
This is a nice property. The place was clean, safe, and the staff was great. I am not sure why, but the lobby bathrooms have signs on them that say they are unavailable. Now, this is tough when you have just driven a number of hours and need relief upon arrival before you even check in. They charge an extra fully refundable $50 for incidentals, I wasn't sure if the bottled water in the room was one of those incidentals, so I didn't touch it. Don't plan on using the in room coffee maker in the morning, there isnt one in the room. The thermostat was a bit tough to use in my room, the up and down buttons were not very sensitive, I think they are kinda on the cheap side. You can't walk to any food, so plan on a short drive if you need anything. best bet is get your food and use the restroom before you get there. The hot breakfast was good, plenty of it and a nice place to sit and eat it. I would stay here again, nothing really bad to say about it.
Very nice, clean hotel, staff super nice and beds very comfortable. Would of preferred an outside pool but everything else was perfect.Front desk clerks day and night were super friendly 😊
ผผู้เข้าพักGood- —Water pressure was good —Plentiful hot water —Bed was comfortable —Renovated room (201) —Heat was fine (heat was controlled by thermostat on wall. A/C is controlled via window unit). —Room was clean —Bath towels were great —Restaurant was in the same parking lot —Good value for what you pay for So-So- —WiFi was Ok but would occasionally either stop or drop to very low bandwidth. —Lobby is still closed - must do all transactions through a small bullet proof glass window. —I only stayed one night, but I got the feeling part of the hotel houses “long term” guests. Bad- —Don’t like the $100 deposit process - what a hassle!
RRebecca MLooks can be deseving. When seeing the lobby I thought This is really nice and our children are gonna enjoy themselves. Boy was I wrong! I don't even know where to begin. Made reservations online for a week soon as we arrive got our key for the room my family and I were greeted by a roach . The towels were dingy with spots. The blankets had burnt holes fridge was dirty The outlet cover was half cracked. The claw marks on the bathroom door from animals and it smells like an animal kennel with cat piss smell ,trash mildew, and Old bleach. I am from the front desk of the roaches and the burn marks I was told that they would send maintenance down haven't seen maintenance from that day till this day housekeeping does not knock on the door to see if you need anything you have to physically run them down and no one speaks English they use their phone to interpret what to say. False advertisements there's no continental breakfast my kids thought that they were going to go swimming needless to say the pool is out of order along with the ice machine. They're very rude at the front desk they don't know how to speak to people. Everyday a few times in the day my key card had to be reactivated. We were killing roaches and flies all day every day. We were better off camping outdoors . They had a few events that took place and the music was so loud you could feel the vibration. People running and screaming threw the hallway starting around 1am until about 4am. During checkout we asked about our points to get free nights you earned. (The stay should be free always) We were told that we had to ask to be signed up for the Rewards before paying for the room and give them the rewards number which is impossible when they (Receptiones) are supposed to give it to the customer. Then said that I wasn't on the rewards program. Which is Bull. I then logged in my account in front of her she then said that we don't have any points when you receive them when your supposed to receive them every day your there 12 days and not 1 point . This place is full of and they respond to everyone's review the same especially about the bugs and the Pest Control Company they say they use. Please I'm warning you Don't Stop Here. You will definitely regret it!!