ผู้เข้าพัก
24 กันยายน 2023
We booked this hotel after seeing some nice photos and having the possibility of being in front of the beach. But when we arrived, we found another reality. The place is a complex with a restaurant and a supermarket. While this is comfortable, the fact is that the hotel seems to be abandoned and mismanaged. The explanation might be here: - We paid 140 EUR per night for a room with no fix shower and a non-expected window in the door which made wake up at 5 AM the first day. - The staff is almost non-existent. The manager (Kiki) only appeared after calling her several times, and basically told us “this is peak season, this is what you paid for, so deal with it”. They only managed to fix the shower, while we had to sleep during the rest of our stay putting a towel on the door every night. - The beach sunbeds are very nice, but their are managed terribly. The first day they told us they didn’t take reservations, but several days after we realized they had booked the first-row sunbeds. Some people simply booked the sunbeds and arrived only after 3PM! Finally, they ended suspending this “system” after the logical complaints of the other the guests. It seems that their policy there was to change the rules randomly or there was no policy at all. - We go regularly to Greece and we have always found very nice and honest people, until this time. The last day of our stay we hear by chance that sunbeds price jumped mysteriously from 30 to 40 Euros for the non-guests, but only in some cases. Inflation? Price fixation according to the customer look? We will never know. The good thing: The cleaning lady, very friendly and leaving the room unpolluted every day. Plaka beach, the sunbeds near the beach (included in the room price even if you don’t use them), and the supermarket and restaurant next to the hotel. The bad thing: Basically, all the rest. The basic and old room, the overpriced rates, the staff, the sand entering the “front beach” rooms every time a car passed by. We also heard similar critics from the hotels nearby. It seems that for these kinds of complexes they care mostly about the restaurant or the supermarket, but not the hotel. I’m very surprised as I must say we had an incredible experience in Koufonisia the week before staying at lovely hotel with very friendly staff for the same price or even less. I hope that they consider this comment to improve and avoid other guests having a similar experience, although I won’t go back for sure.
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