Eshita M
3 มกราคม 2024
Stayed at the property in the last week of Dec 2023! Having stayed at this property before, it was an obvious choice but it didn't turn out to be anything similar to the past experience. We had booked a super deluxe room @ 7500 per night (due to peak season) & have regretted the decision thoroughly. The room was given at the base level so the view was not proper due to trees around. Parking at the premises is only feasible for small cars as we had an SUV & maneuveration is a major issue as the lane is narrow. The bed linen, bath towels are all very old & dirty! When we checked in, the washroom was not cleaned & we had a pathetic experience with the stuff lying in the wash area! Nevertheless, we tried the breakfast on the 2nd day & the experience continued to be bad. The food was absolutely tasteless & lacked quality! On highlighting the issue at the front desk, the representative was least bothered to acknowledge so we had to call for the Manager. He did come & acknowledge the issue & assured that things would be fine in terms of bed linen & food but nothing really changed. Room service is also slow & they don’t have half of the stuff available that are part of their menu & as usual the food is tasteless. Even after highlighting issues, our room was not cleaned till 5pm on the 3rd day & we had to remind them again to do it. Staff seems to be careless as they forget to put half of the stuff after cleaning i.e. toilet roll, towels etc. than we have to call them up again to refill it. The worst part is they don’t even provide mineral water bottles in the room & no dental kit also. Overall a pathetic experience & definitely not the standard Honeymoon Inn had as I have visited their all three properties including Shimla & Manali !
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