โรงแรมใน มิวนิก Holiday Inn

ตั้งอยู่ใจกลางเมือง เดินประมาณ 20 นาทีถึงมาเรียนพลัทซ์ ที่จอดรถขนาดใหญ่ราคา 20 ยูโร/24 ชั่วโมง ห้องพักทันสมัย ​​มีประโยชน์ใช้สอยและสะอาด น่าเสียดายที่ตอนกลางคืนมีเสียงรบกวนจากโถงทางเดินเยอะมาก อาหารเช้ามีให้เลือกเยอะมาก ยุ่งมาก แต่ทุกอย่างก็เติมทันที

I had the misfortune of staying at this hotel from 10 October to 15 October . During my stay, I encountered a number of unsatisfactory service levels. First, I could not proceed check in at 3PM and took almost an hour to complete even thought I had a confirmed reservation with my reservation printout. When I asked the reception staff on duty about the reason of the delay, they said it was because the reservation system was down but they could actually find my reservation from the tray on the front desk! Second, when I entered the room, I realized there are dusts inside and dirt on the outside of water kettle; also, mold is found at the ventilation in the toilet. I asked for a clean kettle before noon on the 14 Oct before I left the hotel for lunch; and when I returned my room at 5PM, the same dirty kettle was still in my room. I have brought the dirty kettle down to reception and ask again for a clean one. Staff on duty refused to change for me until I insisted a clean one is a must. I don't think their staff treated my request seriously. Third, as we all know the deposit of empty plastic water bottle can be refunded from supermarket in Germany. I have placed 3 empty bottles on the desk, not in the bin from the 1st day of my stay. When I returned to my room on the 3rd day, all empty bottles were gone while the trash in the bin were still there. Lastly, according to their laundry service request form, regular laundry (NOT DRY CLEANING) service is available from Mon to Sun 8.30AM-7.00PM. I have placed my order with the form completed as ”Laundry Service” before 8.30am on 15 Oct. Nothing has returned until 7PM. I was told by the staff on duty the information about service time on the form is incorrect for more than a year. She did not offer any help. She just kept asking me why the staff did not tell me no laundry service on Saturday in the morning. Her attitude was so bad and kind of blame on me. There was no customer service at all. I am sure this is my worst hotel stay experience so far. I am extremely disappointed from this bitter experience.

GPS ของฉันล้มเหลวเลยโทรหาทางโรงแรม ชาวต่างชาติที่โต๊ะให้แค่ที่อยู่ให้ดิฉันไม่เข้าใจว่าต้องใช้เส้นทางขับอะไร แล้วตอนเช็คอิน น้องผู้หญิงคนเดิมหาการจองเราไม่เจอ ปรากฎว่าเราได้อัพเกรดจาก Holiday Inn Express เป็น Holiday Inn ที่อยู่ติดกัน พนักงานต้อนรับดี พนักงานต้อนรับดี พนักงานต้อนรับดี พนักงานต้อนรับดี พนักงานต้อนรับดี พนักงานต้อนรับดี พนักงานต้อนรับดี พนักงานต้อนรับดี พนักงานต้อนรับดี มีการทําความสะอาด ห้องพัก พนักงานทําความสะอาด พนักงานทําความสะอาด พนักงานทําความสะอาด พนักงานทําความสะอาด พนักงานทําความสะอาด พนักงานทําความสะอาด พนักงานทําความสะอาด พนักงานทําความสะอาด พนักงานทําความสะอาด เรียบร้อย ก่อนไปมี 1 าก ขอติ เราก็แจ้งว่ายกเลิกแล้ว เป็นรางวัลปลอบใจ เราได้ที่จอดรถฟรี ในหมายเหตุบวก: โรงแรมราคาเหมาะสม เตียงนอนสบาย และใหญ่ อาหารเช้าดี โรงจอดรถกว้างขวาง สามารถเดินไปร้านอาหารท้องถิ่นโปรดของเราคือ Pastello (ดูรีวิว)

This hotel is located a few train stops away (Station: Harras) from the central train station, so it was not difficult to get to it. The infrastructure of the city is such that getting around is relatively easy. One just has to follow the directions on a map, whether physical or online, and you are good to go. The check-in process was smooth. I realise getting up and walking to where my room is, that the hotel is quite large, so if you are not up to walking a lot; ask for a room close to the elevator. The room is large and well maintained. I appreciate the bottle of water on top of the minibar fridge for guests. There is a breakfast place just a short walk away if having breakfast at the hotel is not something you would like. Not a minor issue, but it does say in the directory of services that laundry items sent in before 8.30am would be returned by 7pm the same day. However, mine was not and luckily, I was not departing the hotel the next day. It was attributed to a manpower shortage, says the front desk team member; and I know it to be a prevalent issue worldwide. The internet connection in the room is also very slow, especially in the evenings, in my opinion. If you decide to forgo the servicing of your room, hang a “go green” pouch on the doorknob and you will receive a surprise gift. Aside from the bakery around the corner, there are a few eateries close by. Despite the shortcomings, it was an enjoyable, fuss-free stay.

I'm really conflicted about this hotel, in some ways it's a great hotel and in others not so much. I'll start with check in, I booked a ”Queen bed” which to me means bigger than double especially as there is an option for just a double. so had to pay to upgrade to a ”executive room” which had the bigger bed, so another €60 on to our bill, but was discounted from €90. room was big, bed was very big and very comfortable. had to ask for a kettle (had a coffee machine but no kettle) had a minibar so a fridge which the first room didn't have even tho website says a minibar. all rooms have balconies but no furniture out there so I had to ask for chairs, also dont think the balconies have been cleaned in a while, i left foot prints in the dust. bathroom was old and needs refurbishment, shower pressure is rubbish, water drains very slowly and bath has all gone rusty. our first room was right next to the second room and overlooked some car park but then right next to it is a factory and then behind that some excavation work is taking place, the 1st night all was quiet as it was Easter but the second night from 3.30am lorries with there reversing noises where going on and that night the factory noise went on till almost 10pm. this is not the hotels fault- but if booking a room I would ask for a different location for room. breakfast was beautiful, everything u would want, all presented lovely and u could have omlette made to order. we used the resturant the 1st night, the food was very nice but very expensive- but we later found out this is how Germany is. Husband used the gym- mini gym as they call it and it is mini but it kept him happy for an hour. pool is a added bonus but pictures make it look bigger than it is, Sadly it was far too cold for me to get in and the steam/sauna are only turned on at certain times and we missed the time slot but they both looked good sizes. all the staff we came across, from reception, to restaurant and breakfast staff and especially the cleaners were lovely, very polite and helpful if u have any questions or requests. we would stay here again if it was the original price for the larger bed and if we had a different room location.