The hotel is beautiful. It is set right beside the English garden. Simply gorgeous. It is a little bit far from the main attractions of town. For example, Marion plots, and the glockenspiel. However, that simple taxi ride will get you there. The lobby is grand, and the staff is quite attentive. However, this is where we need to talk about the missing details. Some of the night staff did not speak almost any English. This made communicating quite difficult. I had this crazy experience of trying to get some ice cream for room service at around 1030 at night. Depending on who we spoke to, you could or could not get anything at that time. This is where two employees actually try to help me and go above. Anisa and Said. We finally got the ice cream. The chocolate ice cream was absolutely delicious. More details… All the hotels are strongly, encouraging guests to save water by reusing towels. I completely agree with this initiative. But if that’s the case, why couldn’t they give us a few more simple hooks in the bathroom? Another detail for hotel: shower temperature control is a mess after flushing toilet! Ouch. Breakfast area is very good. Good selection of food. Staff great. Very attentive. I would suggest longer shields in front of the food since everyone is sneezing everywhere. Another annoying detail - give water out for free! If we’re paying so much for the hotel, then the water should be free. As it is right now, you are charging almost 4 euros for one small bottle of water. That’s a rip off. I’m sure most of the clientele can afford the water bottle, but this really is a rip off. The going rate is actually about one or maybe two Euros . Don’t disrespect us with such ridiculous charges. Anyway, highly recommend this place. Would stay here again.
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