ผผู้ใช้ไม่ระบุชื่อI had an absolutely terrible experience at this hotel, and I feel compelled to share it.
I booked the hotel through Ctrip and had the confirmation number ready. However, when I arrived at the front desk, the staff claimed they couldn’t find my reservation. What was even worse was their attitude—they seemed completely unconcerned, as if it was none of their business, and made us wait in the lobby for over an hour late at night.
To make matters worse, Ctrip was extremely proactive all night, trying their best to resolve the issue, which only highlighted how unprofessional the hotel staff were. When we finally got a room, it wasn’t the one I booked—it didn’t include the breakfast I’d paid for, and it was on the first floor, which was not what I’d requested.
This is by far one of the worst hotel experiences I’ve ever had, and I strongly advise others to avoid it.
SStupid_lok20Really enjoyed night here. Walking distance to Doncaster so did some shopping then walk back to room. Had swim in indoor pool. Howells provided. There's a 24 hour gym also.
Restaurant great overlooking city. Had buffet breakfast there. Service and staff pleasant. Check in easy. Parking easy. Highly recommend. Also given a room upgrade and bottle of bortolis Champagne in room as was a birthday stay. Love also they support bees and have beehouses on roof and all information about bees
ผผู้เข้าพักThe location is superb, the apartment/room is clean.
However, the WiFi signal is terrible and the only way to contact the front desk is to go to see them, the telephone in the room didn't work.
The attitude of the receptionist is less than helpful.
CChak Heng AndrewThe location of this serviced apartment was excellent, situated right on top of the new Glen shopping center. This was incredibly convenient for our stay. However, the overall experience was a mixed bag.
While the apartment itself was newly designed and modern in style, the maintenance and upkeep left something to be desired. The kitchen cabinetry was not properly cleaned, the dining table showed signs of wear and tear, and the bedding and closet hangars had a light layer of dust. The shower pressure also randomly dropped to a trickle at times, which was quite frustrating.
The check-in process was also unnecessarily complicated. Instead of a straightforward hotel-style check-in, we had to coordinate with the individual owner by phone to retrieve the key outside the apartment. This added an extra layer of hassle upon arrival.
On the plus side, the apartment layout and amenities were generally quite nice when functioning properly. And the location, situated right above the shopping mall, was undoubtedly a major perk.
Overall, this serviced apartment has potential, but the lack of consistent quality and maintenance, as well as the cumbersome check-in process, detracted from an otherwise positive stay. I would recommend exploring other options in the area that can provide a more seamless and reliable hospitality experience.